Learn from the Best CRM & Loyalty Professionals in the World

I'm Marco Saio, the event director for the 2011 Customer Centric Strategies for Travel conference.

I've designed this 2 minute event tour to save time and give you all the details and main benefits about this year's event.

The top CRM and Loyalty professionals I spoke to agreed that your role as CRM, Marketing and Loyalty professionals has changed and will continue to change.

The 2011 conference is designed to be your one stop shop for learning how your travel consumers are evolving and how you can proactively respond to continue to successfully engage, acquire, upsell and retain customers.

See the next 4 slides for the topics, speakers and networking opportunities that will put your role at the heart of your business performance in 2011.

Make CRM and Loyalty a Crucial Business Driver at your Company

The topics this year were based on hundreds of hours of research with the leading executives in the travel industry (Maybe you helped too!). PLUS - the agenda is strictly case-study based meaning more practical strategic advice and NO SALES PITCHES!

The result is an agenda that truly reflects the CRM, Customer strategy and loyalty outlook for 2011 and beyond

• Leverage Client-Facing Technologies: Find the right tools and technology for your business goals, set KPIs and adopt a cost-effective incremental approach
• Build and Mine Loyalty Gold: Discover how to achieve long-term loyalty with a new breed of savvy, price-sensitive travel consumer
• Advanced Data Management Strategies: Learn how to maximize engagement, steal market share and make customers fall in love with your brand time and time again
• Harness the Social & Mobile Phenomenon: Develop a closer, more profitable relationship with customers old and new
• Capitalize on Holistic Customer Strategies: Integrate CRM with RM, marketing and loyalty initiatives to positively and profitably enhance every aspect of your business

The conference also features interactive lunch-time focus groups to provide the busy executive non-technical advice and the opportunity to get the answers you need from the leading minds in the industry

The Hand-picked Industry Experts Who Will Lead Your Learning Experience

I've assembled this yea'’s speakers based on their years of expertise, and their specific success in recent hot-topic campaigns.

Meet and hear from over 25 top-level speakers including:

• Jessica Rodbell - Head of Travel Southeast - Google
• Kristen Manion Taylor - Director Direct Marketing & CRM - Delta Air Lines
• Lincoln Barrett - VP CRM & Guest Marketing - IHG
• Greg Brown - VP Loyalty and Relationship Marketing - Choice Hotels International
• Heather Crombie - Director Interaction design - Marriott International
• Rob Borden, VP Customer Marketing - Carnival Cruise Lines
• Edward Nevraumont - Senior Director Loyalty Marketing - Expedia
• Iain Pringle - Head of Customer & Loyalty Insight - The Mileage Company (British Airways Miles)
• Angela Schwartz - VP & Head of Product Management & Strategy - Travelport
• Renato Ramos Ramos - Director Digital and Loyalty Marketing - TAM Airlines

Network with your peers and build lasting relations

EyeforTravel events are designed for you to network, and Customer Centric Strategies is no exception:

As well as over 10 hours set aside for networking in refreshment breaks and Lunches, you will have exclusive access to:

• The Online Networking Centre where you can personally and directly contact all conference attendees pre and post event
• Networking Drinks Party at the end of the day one so you can unwind and mingle with industry friends old and new in a relaxed setting.
• Informal Lunch Time Focus Groups hosted by the leading lights in the industry

Receive the free event brochure, Right in your inbox

The Customer Centric Strategies brochure contains the full agenda and speaker line-up in an easy to print .PDF format.

Add your email address below, and I'll email you a copy straight away.

If you have time, please feel free to browse through the website for more details. .and of course please contact me if you have any questions.

Marco Saio
marco@eyefortravel.com