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Keynotes Mobile & Innovation Social Media & Content Start-Up Village

Day 1: 24th April 2017

Keynotes
07:30-08:30 REGISTRATION, EXHIBITION & WELCOME COFFEE
08:45-09:00 Conference Welcome

eyefortravel Tim Gunstone Managing Director Eyefortravel

CIE Tours Chairperson introduction:
Susan Black
Chief Commercial Officer CIE Tours

09:00-09:40 Master the Art of Tech Evolution in Travel to Win

With 60% of leisure and 41% of business travelers making their travel arrangements via the internet, the industry has completely transformed itself into a digital-first sector.

Get a head start on how to rapidly evolve your strategy to adapt to mobile and tech savvy brands, and gain insights into simplifying and sustaining your product to win the customer.

Future-proof your strategy to thrive in the era of mobile and tech savvy brands, and gain real-world insights into simplifying and sustaining your product proposition to win demanding customers.

TTC Dan Christian Chief Digital Officer TTC

Lonely Planet Daniel Houghton CEO Lonely Planet

09:40-10:20 The Appetite for Apps

Success with apps has been sporadic for a vast majority of travel companies, yet investment remains high.

With 100 million apps downloaded for Uber v 900 million for FB messenger, should you build your own or use an established platform to communicate with the majority of your customers?

Create an incredibly useful app for loyal and high level customers and turn your app into a must-have tool to service, upsell and engage customers pre, during and post trip.

Hilton Worldwide Dana Goldstein Shefsky Director, Digital Product Innovation Hilton Worldwide

Google Play. Jeena James Global Head for Travel & Local, Business Development Google Play.

10:20-10:50 NETWORKING COFFEE BREAK
Keynotes (continued)
Start-Up Awards
10:50-11:15 Learn from Marriott on the Importance of UX, Customer Experience and Apps

Session details coming soon.

Marriott International Brooks Martin Senior Director - Mobile and Digital Guest Experiences Marriott International

10:50-11:30 Learn the Secrets to Success - Quiz Top Online Travel Entrepreneurs

In this panel discussion, we meet the entrepreneurs who have succeed in the cut throat online travel space. Quiz them on what they feel their secrets to success were. The session will include spotlights on:

  • Explore the challenges involved in starting an online travel company at this time
  • Top tips to securing investment
  • How to analyze if there is really demand for your product/service
  • How to recruit the best team
  • Do you need a mentor?
  • Hear the top start-up mistakes to avoid
  • Why is there a lack of female entrepreneurs in the online travel industry?

Travel Startups Incubator LLC Moderator: Matt Zito Managing Partner Travel Startups Incubator LLC

HotelPlanner Bruce Rosenberg Chief Operating Officer HotelPlanner

Trusted House Sitters Andy Peck Founder and CEO Trusted House Sitters

grabr Daria Rebenok Founder and CEO Grabr.io

Mezi Snehal Shinde CTO and Co-Founder Mezi

 

Tour radar Christian Wolters North American MD and Global Partnerships Tour radar

11:15-12:00 Pre-Trip, On Trip & Post Trip: Reinventing the customer journey in travel

Travel behavior is changing and customers want more from a trip. In today’s world you can interact with your travelers from the get go, and leverage a profusion of data and platforms to do so. So how can you offer a customer journey that is more seamless and customized, unlock new revenue streams, all while strengthening guest loyalty and ambassadorship.

MMGY Katie Briscoe EVP, Client Services MMGY Global

ClubMed Sabrina Cendral VP Marketing & Digital North America ClubMed

11:30-12:30 Meet the Investors and Judges
  • Take the opportunity to quiz key investors on what they look for in a travel startup. What are the ways in which you should/shouldn't go about asking for money?

Travel Startups Incubator LLC Moderator: Matt Zito Managing Partner Travel Startups Incubator LLC

Brand New Matter, Inc Brian Harniman Managing Director, Brand New Matter, Inc

eyefortravel Tim Gunstone Managing Director Eyefortravel

HotelPlanner Bruce Rosenberg Chief Operating Officer HotelPlanner

Google Play. Jeena James Global Head for Travel & Local, Apps, Business Development Google Play.

Golden seeds Nancy Hayes Managing Director Golden Seeds (Principal - NKH Group)

Google Play. Seth Rosenfield Managing Director Petsky Prunier

Highgate Hotels Kurien Jacob Principal - Highgate Ventures Highgate Hotels

Golan ventures Ilana Golan CEO Golan Ventures

Plug and Play Tech Center Amir Amidi Managing Partner - Travel and Hopsitality Centre of Innovation Plug and Play Tech Center (TBC)

CWT Utpal Kaul Global Head of Tech Partnerships CWT

Steelhead Ventures George R Arabian Co-Founder and Managing Partner Steelhead Ventures

12:00-12:30 Augmented and Virtual Reality: Take the Traveler on Holiday

With 6DoF VR headsets, smartphone VR (Daydream, Gear), Cardboard, Tango, 360 and VR video, and apps like YouVisit, we finally have the opportunity to surf a wave in Hawaii, look inside a first class cabin, create virtual concierges or even explore Vegas on a comfy couch.

How can travel companies start thinking through the new and emerging technologies coming to market to give potential researchers, dreamers, experiencers and bookers new options for achieving their goals?

Google Michael AlmeraisGlobal Mobile Virtual Reality Partnerships and StrategyGoogle

12:30-14:00 LUNCH
Mobile & Innovation
Social Media & Content
Start-Up Village

eyefortravel Moderator and Chairperson for this stream:
Tim Gunstone
Managing Director Eyefortravel

Scholes LLC Chair and moderator for this stream:
Dwight Sholes
Marketing and Organizational Development Sholes LLC

10 finalists present their 10 minute pitches to the judges, investors and audience

14:00-14:30 Catering to Better Customer Experience Across Platforms

Travel brands need to focus on the right platforms, devices and channels – tracking customer preferences across multiple devices and platforms is vital to ensure sales and that services are tailored and optimized to meet users’ needs and keep them coming back!

Booking.com Ben Bates Commercial Excellence Manager, North America Booking.com

14:00-14:30 Segment Customer-Base to Derive Revenues from Mobile

Transform your marketing: Customers are reaching out to your brand via mobile and social more than ever before. Explore ingenious ways of categorizing customers to track and measure ROI from targeted ads via a mobile-first approach.

Facebook Eric Miller Client Partner for Travel Facebook

14:00-14:30 Start-Up Awards Pitches

 

Splitty 14:00-14:15 Splitty

Triposo 14:15-14:30 Triposo

14:30-15:00 Machine Learning: Who is Your Customer?

With the race on to deliver personalized experiences and communications with customers, we discuss how you can use data and AI as an ally to predict, engage and build a loyal database of users.

This session focuses on building a 360° view of your customer and gets to grips with what drives them. Use the right analytics to derive your answers.

David Fano, Founder, Wayblazer

Emarsys David Galante VP Mobile Products Emarsys

Rebecca Robinson, Director of Business Development, Wayblazer

14:30-15:00 A Flying Start to Automating Travel Ads

Hopper is a flight booking app that predicts the future price of airfare. The app handles over one million dollars’ worth of flights every day – largely thanks to their advanced Facebook advertising. In this session, Smartly and Hopper discuss the benefits of automating and optimizing feed based travel advertising at scale.

Smartly. io Stephanie Semaan Head of Travel Smartly. io

Hopper Simon Lejune Growth Program Manager Hopper

14:30-15:00 Start-Up Awards Pitches (continued)

 

Arrivedo 14:30-14:45 Arrivedo

Wyndow 14:45-15:00 Wyndow

15:00-15:30 Own the Booking. Own your Data.

Simplify your process and engage the customer so they return directly to you.

Capitalizing on your CRM and customer data is crucial for targeted advertising to drive and personalize bookings – in addition strengthen your metasearch and OTA strategy to increase traffic and optimize sales.

Trivago José Murta Global Head of Hospitality Trivago

Kiwi Zdenek Komenda Chief Business Development Officer Kiwi.com (formerly SkyPicker.com s.r.o.)

15:00-15:30 Paving the way for Better Customer Experience

A clear understanding of a customer journey is a complex notion, but necessary to provide on-brand, high-quality, consistent experiences throughout every touchpoint. There are a multitude of possible interaction points customers can have with your brand across channels, through different devices, and over time on their pathway to purchase, and that’s not all. The experience is continued well passed booking confirmations and progresses even after check-out. You must deliver at all stages at all costs if you want to drive loyalty.

Oasis Parker Stanberry CEO and Co-Founder Oasis

15:00-15:30 Start-Up Awards Pitches (continued)

 

Pablow 15:00-15:15 Pablow

GoBeenThere 15:15-15:30 GoBeenThere

15:30-16:10 NETWORKING COFFEE BREAK
Mobile & Innovation
Social Media & Content
Start-Up Village
16:10-16:30 The Rise of the Experience Economy

Tour operators, hotels and even brands like Airbnb are leveraging the new age of ‘travel like a local’ to add a new revenue stream to their portfolio - with tours and local host experiences in various cities.

Trip.com Gil Harel VP Business Development Trip.com (was Gogobot)

Contiki Vacations Melissa da Silva President - USA Contiki Vacations

Stride Travel Gavin Delany CEO and Co-Founder Stride Travel

Oasis Parker Stanberry CEO and Co-Founder Oasis

16:10-16:30 Programmatic: The Shifting Landscape of Digital Advertising

Travel brands need to become data driven businesses to target the right user with the right message. See how you can optimize this format to build on customer acquisition, direct traffic, brand awareness and boost your profits.

Miles Hospitality Scott Bacon VP BD Miles Hospitality

16:10-16:30 Start-Up Awards Pitches (continued)

 

PlanitEasy 16:00-16:15 PlanitEasy

bellhop 16:15-16:30 Bellhop

16:30-17:00 Using Data and Machine Learning to Personalize Before Pitching Your Product

Keeping the customer at the heart of your strategy: The only thing we can expect for certain is more change. Ascertain the strategies required to personalize your services and remain competitive. What disruptive digital technologies could be incorporated in your own customer interactions to retain profitability?

Carlson Wagonlit Travel Carlos Sánchez Senior Manager Big Data Analytics, Product Innovation Carlson Wagonlit Travel

Jivox Diaz Neamoney CEO Jivox

eyefortravel Moderator:
Alex Hadwick
Head of Research Eyefortravel

16:30-17:00 Every Memorable Trip Starts with a Great story: How Content Can Keep You Connected to your Guest

PressReader partnered with Forbes Travel Guide and APEX to conduct surveys and get insight into the hospitality and aviation industries like never before. We explored the future of digital content and asked industry leaders to share their plans for digital content and guest experiences of the future. We uncovered data-driven insights into the trends, challenges, and opportunities facing major sectors in the travel industry.

This session will hone in on the way content is being consumed by travelers, and how newspaper and magazine content fit into the modern traveler’s digital world and how brands can build deep, meaningful relationships through the distribution of that content.

Press Reader Igor Smirnoff Chief Commercial Officer Press Reader

16:30-17:00 Start-Up Awards Pitches (continued)

 

Rizort 16:30-16:45 Rizort

Fleetfare 16:45-17:00 Fleetfare

17:10-17:45 Usability to Desirability: New Ways to Excite & Engage Digital Travelers

A recent survey found over 80% of senior executives agreed or strongly agreed that user research makes their companies more efficient and improves the quality of their products.

The travel industry is catching on to the array of digital and physical experiences they can test and research to understand and improve the entire traveler experience.

Add horsepower to your user experience research using tools and methods that fine tune research for the highest customer and business value. Arm your design and digital experience teams with continuous traveler insights and videos to help deliver compelling web and mobile experiences that wins both sales and loyalty.

User Testing Mike Mace VP Product Marketing User Testing

Hotwire Clay Newton Creative Director Hotwire

17:00-17:30 Move to the Start-up Awards or Track 1
17:00-17:30 Start-Up Awards Pitches (continued)

 

Packetzoom 17:00-17:15 Packetzoom

Layer 17:15-17:30 Layer

17:30-19:30 NETWORKING DRINKS RECEPTION

Meet, network and relax over a drink with your industry peers after an info-packed first day!
Download the Brochure

Keynotes Mobile & Innovation Social Media & Content

Day 2: 25th April 2017

Keynotes
08:30-09:15 REGISTRATION, EXHIBITION & WELCOME COFFEE

CIE Tours Chairperson for the keynotes:
Susan Black
Chief Commercial Officer CIE Tours

09:15-10:15 Which Way Now? Google, Partnerships or Going Direct?

With more advertising and marketing budget spent with Google, the session will discuss what travel brands are doing to push direct bookings including tools, partnerships and technologies they are trialing.

Google’s role in travel and how the industry is destined to change with Google Trips Capitalise on profits and reduce dependence on other brands to take ownership of the customer.

McKinsey Del Ross Senior Advisor McKinsey

Brand New Matter Inc. Brian Harniman MD Brand New Matter Inc.

10:15-11:00 Artificial Intelligence (AI): Powering The Age of the Chat Bot

With 100 million apps downloaded for Uber vs just 900 million for FB messenger. How can brands drive conversational commerce to the one app that everyone uses?

  • Discuss the possibility of chat-bots unlocking new revenue streams for suppliers- what else can they sell apart from flights and rooms?
  • Travel brands using chat bots as touch points to develop engagement, better customer service and guest retention

KAYAK Matthias Keller Chief Scientist KAYAK

Microsoft Stuart Greif Senior Executive, Travel and Hospitality Transportation Industry Solutions Microsoft

11:00-11:30 EXHIBITION & NETWORKING COFFEE BREAK
11:30-11:50 Start-up finalists pitch and the Audience gets to vote

On the 24th we have a start-up awards with over 12 companies pitching and judges shortlisting that down to 2 finalists. Those two finalists will take the stage and pitch to you. After the pitches, we will have an online voting the crown the winner! (All you need is a smart phone to get involved).

11:50-12:30 Strategic partnerships and investments: What do travel companies want from a start-up or partner right now?
  • Companies getting it wrong - should they be aiming at the traveler (customer experience) or their brand?
  • What value do they see in working/ partnering and investing with start-ups?
  • The rationale underlying minority investments by corporates (including travel and hospitality companies) and how to structure them.

Highgate Hotels Kurien Jacob Principal - Highgate Ventures Highgate Hotels

Google Play. Seth Rosenfield Managing Director Petsky Prunier

Travelport Nathan Bobbin Sr. Director, Product Innovation Travelport

12:30-13:00 Reaching the Chinese Traveler

With 846 million monthly active users worldwide, WeChat have become an important way of life for many around the world. Learn what WeChat offers as a lifestyle ecosystem and how your brand can leverage the app to reach Chinese travelers, even before they depart to the United States.

Tencent (WeChat) Kimberly Lee Senior Marketing Manager - International Business Tencent (WeChat)

13:00-14:15 EXHIBITION & NETWORKING LUNCH BREAK
Mobile & Innovation
Social Media & Content
14:15-14:50 Seamless Journeys: The Final Word in Customer Experience

Breaking the silos: The pioneers of travel verticals are forging new and powerful partnerships by implementing bleeding edge tech, integrating data, opening APIs, consolidating services to reduce costs, safeguard profit margins with the primary aim of generating new business.

eyefortravel Moderator:
Tim Gunstone
Managing Director Eyefortravel

Mozio David Litwak CEO Mozio

Lyft Amy Fox Director of Partnerships Lyft

Bellhop Payam Safa CEO Bellhop

14:15-14:50 Empower your Brand with Better Customer Experiences

Traveler as the Voice of your Brand: With social media making everyone a mini marketer, customers hold the key to the right travel experience and word of mouth goes a long way. See how brands are leveraging innovative user generated content on platforms like Facebook, Snapchat, bloggers and famous faces to build their brand presence and following.

Scholes LLC Moderator:
Dwight Sholes
Marketing and Organizational Development Sholes LLC

Chute Jody Farrar VP of Sales and Marketing Chute

Pandemic Matt Peters CEO Pandemic Labs

14:50-15:30 Mobile as an Asset - Get on the Right Screen

Getting a travel product booked in 3 clicks sells on mobile. How can data and insight make this happen?

Mobile is also the travelers search, planning communication and booking tool of choice. Discuss how travel brands, both mobile first and the traditional ones are utilizing mobile to connect with customers and employees, generate sales and build loyalty. Learn what mobile means to different brands in order to craft your strategy.

McKinsey & Company Moderator:
Del Ross
Senior Advisor McKinsey & Company

HotelTonight Deyola Adekunle Director, Strategic Partnerships HotelTonight

Hopper.com Nicholas Young Senior Director Partnerships Hopper.com

Apptimize Adam Strong VP of Customer Success Apptimize

Branch.io Mike Molinet COO and Co-Founder Branch.io

14:50-15:30 Visual Story Telling to Grab Your Customer

Visual storytelling is winning across platforms to engage users from YouTube, 360-degree feed and Facebook Live; this concept is changing the way content is shared.

See how you can use interactive and innovative video based marketing to stand out from the crowd.

Scholes LLC Moderator:
Dwight Sholes
Marketing and Organizational Development Sholes LLC

Viator Susie Conley Video Producer Viator

Cruiseable JD Lasica CEO Cruiseable

Cathay Pacific Robecta Ma VP Marketing Cathay Pacific

15:40 COFFEE BREAK & CONFERENCE END
Download the Brochure

Keynotes Mobile & Innovation Social Media & Content Start-Up Village

Day 1: 24th April 2017

Keynotes
07:30-08:30 REGISTRATION, EXHIBITION & WELCOME COFFEE
08:45-09:00 Conference Welcome

eyefortravel Tim Gunstone Managing Director Eyefortravel

CIE Tours Chairperson introduction:
Susan Black
Chief Commercial Officer CIE Tours

09:00-09:40 Master the Art of Tech Evolution in Travel to Win

With 60% of leisure and 41% of business travelers making their travel arrangements via the internet, the industry has completely transformed itself into a digital-first sector.

Get a head start on how to rapidly evolve your strategy to adapt to mobile and tech savvy brands, and gain insights into simplifying and sustaining your product to win the customer.

Future-proof your strategy to thrive in the era of mobile and tech savvy brands, and gain real-world insights into simplifying and sustaining your product proposition to win demanding customers.

TTC Dan Christian Chief Digital Officer TTC

Lonely Planet Daniel Houghton CEO Lonely Planet

09:40-10:20 The Appetite for Apps

Success with apps has been sporadic for a vast majority of travel companies, yet investment remains high.

With 100 million apps downloaded for Uber v 900 million for FB messenger, should you build your own or use an established platform to communicate with the majority of your customers?

Create an incredibly useful app for loyal and high level customers and turn your app into a must-have tool to service, upsell and engage customers pre, during and post trip.

Hilton Worldwide Dana Goldstein Shefsky Director, Digital Product Innovation Hilton Worldwide

Google Play. Jeena James Global Head for Travel & Local, Business Development Google Play.

10:20-10:50 NETWORKING COFFEE BREAK
Keynotes (continued)
Start-Up Awards
10:50-11:15 Learn from Marriott on the Importance of UX, Customer Experience and Apps

Session details coming soon.

Marriott International Brooks Martin Senior Director - Mobile and Digital Guest Experiences Marriott International

10:50-11:30 Learn the Secrets to Success - Quiz Top Online Travel Entrepreneurs

In this panel discussion, we meet the entrepreneurs who have succeed in the cut throat online travel space. Quiz them on what they feel their secrets to success were. The session will include spotlights on:

  • Explore the challenges involved in starting an online travel company at this time
  • Top tips to securing investment
  • How to analyze if there is really demand for your product/service
  • How to recruit the best team
  • Do you need a mentor?
  • Hear the top start-up mistakes to avoid
  • Why is there a lack of female entrepreneurs in the online travel industry?

Travel Startups Incubator LLC Moderator: Matt Zito Managing Partner Travel Startups Incubator LLC

HotelPlanner Bruce Rosenberg Chief Operating Officer HotelPlanner

Trusted House Sitters Andy Peck Founder and CEO Trusted House Sitters

grabr Daria Rebenok Founder and CEO Grabr.io

Mezi Snehal Shinde CTO and Co-Founder Mezi

 

Tour radar Christian Wolters North American MD and Global Partnerships Tour radar

11:15-12:00 Pre-Trip, On Trip & Post Trip: Reinventing the customer journey in travel

Travel behavior is changing and customers want more from a trip. In today’s world you can interact with your travelers from the get go, and leverage a profusion of data and platforms to do so. So how can you offer a customer journey that is more seamless and customized, unlock new revenue streams, all while strengthening guest loyalty and ambassadorship.

MMGY Katie Briscoe EVP, Client Services MMGY Global

ClubMed Sabrina Cendral VP Marketing & Digital North America ClubMed

11:30-12:30 Meet the Investors and Judges
  • Take the opportunity to quiz key investors on what they look for in a travel startup. What are the ways in which you should/shouldn't go about asking for money?

Travel Startups Incubator LLC Moderator: Matt Zito Managing Partner Travel Startups Incubator LLC

Brand New Matter, Inc Brian Harniman Managing Director, Brand New Matter, Inc

eyefortravel Tim Gunstone Managing Director Eyefortravel

HotelPlanner Bruce Rosenberg Chief Operating Officer HotelPlanner

Google Play. Jeena James Global Head for Travel & Local, Apps, Business Development Google Play.

Golden seeds Nancy Hayes Managing Director Golden Seeds (Principal - NKH Group)

Google Play. Seth Rosenfield Managing Director Petsky Prunier

Highgate Hotels Kurien Jacob Principal - Highgate Ventures Highgate Hotels

Golan ventures Ilana Golan CEO Golan Ventures

Plug and Play Tech Center Amir Amidi Managing Partner - Travel and Hopsitality Centre of Innovation Plug and Play Tech Center (TBC)

CWT Utpal Kaul Global Head of Tech Partnerships CWT

Steelhead Ventures George R Arabian Co-Founder and Managing Partner Steelhead Ventures

12:00-12:30 Augmented and Virtual Reality: Take the Traveler on Holiday

With 6DoF VR headsets, smartphone VR (Daydream, Gear), Cardboard, Tango, 360 and VR video, and apps like YouVisit, we finally have the opportunity to surf a wave in Hawaii, look inside a first class cabin, create virtual concierges or even explore Vegas on a comfy couch.

How can travel companies start thinking through the new and emerging technologies coming to market to give potential researchers, dreamers, experiencers and bookers new options for achieving their goals?

Google Michael AlmeraisGlobal Mobile Virtual Reality Partnerships and StrategyGoogle

12:30-14:00 LUNCH
Mobile & Innovation
Social Media & Content
Start-Up Village

eyefortravel Moderator and Chairperson for this stream:
Tim Gunstone
Managing Director Eyefortravel

Scholes LLC Chair and moderator for this stream:
Dwight Sholes
Marketing and Organizational Development Sholes LLC

10 finalists present their 10 minute pitches to the judges, investors and audience

14:00-14:30 Catering to Better Customer Experience Across Platforms

Travel brands need to focus on the right platforms, devices and channels – tracking customer preferences across multiple devices and platforms is vital to ensure sales and that services are tailored and optimized to meet users’ needs and keep them coming back!

Booking.com Ben Bates Commercial Excellence Manager, North America Booking.com

14:00-14:30 Segment Customer-Base to Derive Revenues from Mobile

Transform your marketing: Customers are reaching out to your brand via mobile and social more than ever before. Explore ingenious ways of categorizing customers to track and measure ROI from targeted ads via a mobile-first approach.

Facebook Eric Miller Client Partner for Travel Facebook

14:00-14:30 Start-Up Awards Pitches

 

Splitty 14:00-14:15 Splitty

Triposo 14:15-14:30 Triposo

14:30-15:00 Machine Learning: Who is Your Customer?

With the race on to deliver personalized experiences and communications with customers, we discuss how you can use data and AI as an ally to predict, engage and build a loyal database of users.

This session focuses on building a 360° view of your customer and gets to grips with what drives them. Use the right analytics to derive your answers.

David Fano, Founder, Wayblazer

Emarsys David Galante VP Mobile Products Emarsys

Rebecca Robinson, Director of Business Development, Wayblazer

14:30-15:00 A Flying Start to Automating Travel Ads

Hopper is a flight booking app that predicts the future price of airfare. The app handles over one million dollars’ worth of flights every day – largely thanks to their advanced Facebook advertising. In this session, Smartly and Hopper discuss the benefits of automating and optimizing feed based travel advertising at scale.

Smartly. io Stephanie Semaan Head of Travel Smartly. io

Hopper Simon Lejune Growth Program Manager Hopper

14:30-15:00 Start-Up Awards Pitches (continued)

 

Arrivedo 14:30-14:45 Arrivedo

Wyndow 14:45-15:00 Wyndow

15:00-15:30 Own the Booking. Own your Data.

Simplify your process and engage the customer so they return directly to you.

Capitalizing on your CRM and customer data is crucial for targeted advertising to drive and personalize bookings – in addition strengthen your metasearch and OTA strategy to increase traffic and optimize sales.

Trivago José Murta Global Head of Hospitality Trivago

Kiwi Zdenek Komenda Chief Business Development Officer Kiwi.com (formerly SkyPicker.com s.r.o.)

15:00-15:30 Paving the way for Better Customer Experience

A clear understanding of a customer journey is a complex notion, but necessary to provide on-brand, high-quality, consistent experiences throughout every touchpoint. There are a multitude of possible interaction points customers can have with your brand across channels, through different devices, and over time on their pathway to purchase, and that’s not all. The experience is continued well passed booking confirmations and progresses even after check-out. You must deliver at all stages at all costs if you want to drive loyalty.

Oasis Parker Stanberry CEO and Co-Founder Oasis

15:00-15:30 Start-Up Awards Pitches (continued)

 

Pablow 15:00-15:15 Pablow

GoBeenThere 15:15-15:30 GoBeenThere

15:30-16:10 NETWORKING COFFEE BREAK
Mobile & Innovation
Social Media & Content
Start-Up Village
16:10-16:30 The Rise of the Experience Economy

Tour operators, hotels and even brands like Airbnb are leveraging the new age of ‘travel like a local’ to add a new revenue stream to their portfolio - with tours and local host experiences in various cities.

Trip.com Gil Harel VP Business Development Trip.com (was Gogobot)

Contiki Vacations Melissa da Silva President - USA Contiki Vacations

Stride Travel Gavin Delany CEO and Co-Founder Stride Travel

Oasis Parker Stanberry CEO and Co-Founder Oasis

16:10-16:30 Programmatic: The Shifting Landscape of Digital Advertising

Travel brands need to become data driven businesses to target the right user with the right message. See how you can optimize this format to build on customer acquisition, direct traffic, brand awareness and boost your profits.

Miles Hospitality Scott Bacon VP BD Miles Hospitality

16:10-16:30 Start-Up Awards Pitches (continued)

 

PlanitEasy 16:00-16:15 PlanitEasy

bellhop 16:15-16:30 Bellhop

16:30-17:00 Using Data and Machine Learning to Personalize Before Pitching Your Product

Keeping the customer at the heart of your strategy: The only thing we can expect for certain is more change. Ascertain the strategies required to personalize your services and remain competitive. What disruptive digital technologies could be incorporated in your own customer interactions to retain profitability?

Carlson Wagonlit Travel Carlos Sánchez Senior Manager Big Data Analytics, Product Innovation Carlson Wagonlit Travel

Jivox Diaz Neamoney CEO Jivox

eyefortravel Moderator:
Alex Hadwick
Head of Research Eyefortravel

16:30-17:00 Every Memorable Trip Starts with a Great story: How Content Can Keep You Connected to your Guest

PressReader partnered with Forbes Travel Guide and APEX to conduct surveys and get insight into the hospitality and aviation industries like never before. We explored the future of digital content and asked industry leaders to share their plans for digital content and guest experiences of the future. We uncovered data-driven insights into the trends, challenges, and opportunities facing major sectors in the travel industry.

This session will hone in on the way content is being consumed by travelers, and how newspaper and magazine content fit into the modern traveler’s digital world and how brands can build deep, meaningful relationships through the distribution of that content.

Press Reader Igor Smirnoff Chief Commercial Officer Press Reader

16:30-17:00 Start-Up Awards Pitches (continued)

 

Rizort 16:30-16:45 Rizort

Fleetfare 16:45-17:00 Fleetfare

17:10-17:45 Usability to Desirability: New Ways to Excite & Engage Digital Travelers

A recent survey found over 80% of senior executives agreed or strongly agreed that user research makes their companies more efficient and improves the quality of their products.

The travel industry is catching on to the array of digital and physical experiences they can test and research to understand and improve the entire traveler experience.

Add horsepower to your user experience research using tools and methods that fine tune research for the highest customer and business value. Arm your design and digital experience teams with continuous traveler insights and videos to help deliver compelling web and mobile experiences that wins both sales and loyalty.

User Testing Mike Mace VP Product Marketing User Testing

Hotwire Clay Newton Creative Director Hotwire

17:00-17:30 Move to the Start-up Awards or Track 1
17:00-17:30 Start-Up Awards Pitches (continued)

 

Packetzoom 17:00-17:15 Packetzoom

Layer 17:15-17:30 Layer

17:30-19:30 NETWORKING DRINKS RECEPTION

Meet, network and relax over a drink with your industry peers after an info-packed first day!
Download the Brochure

Keynotes Mobile & Innovation Social Media & Content

Day 2: 25th April 2017

Keynotes
08:30-09:15 REGISTRATION, EXHIBITION & WELCOME COFFEE

CIE Tours Chairperson for the keynotes:
Susan Black
Chief Commercial Officer CIE Tours

09:15-10:15 Which Way Now? Google, Partnerships or Going Direct?

With more advertising and marketing budget spent with Google, the session will discuss what travel brands are doing to push direct bookings including tools, partnerships and technologies they are trialing.

Google’s role in travel and how the industry is destined to change with Google Trips Capitalise on profits and reduce dependence on other brands to take ownership of the customer.

McKinsey Del Ross Senior Advisor McKinsey

Brand New Matter Inc. Brian Harniman MD Brand New Matter Inc.

10:15-11:00 Artificial Intelligence (AI): Powering The Age of the Chat Bot

With 100 million apps downloaded for Uber vs just 900 million for FB messenger. How can brands drive conversational commerce to the one app that everyone uses?

  • Discuss the possibility of chat-bots unlocking new revenue streams for suppliers- what else can they sell apart from flights and rooms?
  • Travel brands using chat bots as touch points to develop engagement, better customer service and guest retention

KAYAK Matthias Keller Chief Scientist KAYAK

Microsoft Stuart Greif Senior Executive, Travel and Hospitality Transportation Industry Solutions Microsoft

11:00-11:30 EXHIBITION & NETWORKING COFFEE BREAK
11:30-11:50 Start-up finalists pitch and the Audience gets to vote

On the 24th we have a start-up awards with over 12 companies pitching and judges shortlisting that down to 2 finalists. Those two finalists will take the stage and pitch to you. After the pitches, we will have an online voting the crown the winner! (All you need is a smart phone to get involved).

11:50-12:30 Strategic partnerships and investments: What do travel companies want from a start-up or partner right now?
  • Companies getting it wrong - should they be aiming at the traveler (customer experience) or their brand?
  • What value do they see in working/ partnering and investing with start-ups?
  • The rationale underlying minority investments by corporates (including travel and hospitality companies) and how to structure them.

Highgate Hotels Kurien Jacob Principal - Highgate Ventures Highgate Hotels

Google Play. Seth Rosenfield Managing Director Petsky Prunier

Travelport Nathan Bobbin Sr. Director, Product Innovation Travelport

12:30-13:00 Reaching the Chinese Traveler

With 846 million monthly active users worldwide, WeChat have become an important way of life for many around the world. Learn what WeChat offers as a lifestyle ecosystem and how your brand can leverage the app to reach Chinese travelers, even before they depart to the United States.

Tencent (WeChat) Kimberly Lee Senior Marketing Manager - International Business Tencent (WeChat)

13:00-14:15 EXHIBITION & NETWORKING LUNCH BREAK
Mobile & Innovation
Social Media & Content
14:15-14:50 Seamless Journeys: The Final Word in Customer Experience

Breaking the silos: The pioneers of travel verticals are forging new and powerful partnerships by implementing bleeding edge tech, integrating data, opening APIs, consolidating services to reduce costs, safeguard profit margins with the primary aim of generating new business.

eyefortravel Moderator:
Tim Gunstone
Managing Director Eyefortravel

Mozio David Litwak CEO Mozio

Lyft Amy Fox Director of Partnerships Lyft

Bellhop Payam Safa CEO Bellhop

14:15-14:50 Empower your Brand with Better Customer Experiences

Traveler as the Voice of your Brand: With social media making everyone a mini marketer, customers hold the key to the right travel experience and word of mouth goes a long way. See how brands are leveraging innovative user generated content on platforms like Facebook, Snapchat, bloggers and famous faces to build their brand presence and following.

Scholes LLC Moderator:
Dwight Sholes
Marketing and Organizational Development Sholes LLC

Chute Jody Farrar VP of Sales and Marketing Chute

Pandemic Matt Peters CEO Pandemic Labs

14:50-15:30 Mobile as an Asset - Get on the Right Screen

Getting a travel product booked in 3 clicks sells on mobile. How can data and insight make this happen?

Mobile is also the travelers search, planning communication and booking tool of choice. Discuss how travel brands, both mobile first and the traditional ones are utilizing mobile to connect with customers and employees, generate sales and build loyalty. Learn what mobile means to different brands in order to craft your strategy.

McKinsey & Company Moderator:
Del Ross
Senior Advisor McKinsey & Company

HotelTonight Deyola Adekunle Director, Strategic Partnerships HotelTonight

Hopper.com Nicholas Young Senior Director Partnerships Hopper.com

Apptimize Adam Strong VP of Customer Success Apptimize

Branch.io Mike Molinet COO and Co-Founder Branch.io

14:50-15:30 Visual Story Telling to Grab Your Customer

Visual storytelling is winning across platforms to engage users from YouTube, 360-degree feed and Facebook Live; this concept is changing the way content is shared.

See how you can use interactive and innovative video based marketing to stand out from the crowd.

Scholes LLC Moderator:
Dwight Sholes
Marketing and Organizational Development Sholes LLC

Viator Susie Conley Video Producer Viator

Cruiseable JD Lasica CEO Cruiseable

Cathay Pacific Robecta Ma VP Marketing Cathay Pacific

15:40 COFFEE BREAK & CONFERENCE END
Download the Brochure

Got a question? Get in touch below!

Amber Geggus

Amber Geggus

Business Development
Executive
EyeForTravel
+1800 814 3459 x7501 (US)
+44 (0) 207 375 7501 (Global)
amber@eyefortravel.com

Renu Kannu

Renu Kannu

Project Director
EyeForTravel
+1800 814 3459 x7197 (US)
+44 (0) 207 375 7197 (Global)
renu@eyefortravel.com

Shreya Ganapathy

Shreya Ganapathy

Head of Sales
and Partnerships
EyeForTravel
+1800 814 3459 x7150 (US)
+44 (0) 207 375 7150 (Global)
shreya@eyefortravel.com

2017 Sponsors & Exhibitors

Gold Sponsors

  • Emarsys
  • hotel-planner
  • Miles
  • PressReader
  • Pixlee
  • Smartly
  • Travelport
  • user testing

Thought Leadership Sponsor

  • microsoft

Silver Sponsors

  • Apptimize
  • chute
  • Jivox
  • Tibco
  • Appstem
  • Triposo
  • Splitty
  • branch
  • nearsoft
  • Layer

Media and Knowledge Partners

  • Airport Technology
  • CH-and-Lodging-association
  • Global Hotel Network
  • Hospitality Technology
  • Hotel Business Review
  • Hotel Marketing
  • Hotel News Now
  • Hotel News Resource
  • Hotel Online
  • Hotel Speak
  • Social Media Examiner
  • Travel Tour