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2008 Agenda
The 2009 agenda is currently being compiled, please see below for our 2008 event Agenda.
DAY 1 - 20 MAY
09:00 - 10:30Morning Key note sessions
ONLINE TRAVEL STRATEGIES CONFERENCE
Chaired by:
- Paul Richer, Senior Partner, Genesys
Indirect vs direct distribution battle - where will the balance of power in the travel supply chain stand for 2008?
- Martijn Van Der See, SVP Distribution and e-Commerce, KLM
- Sinead Finn, Head of Sales and Marketing, Ryanair
- Cormac Whelan, CEO, Datalex
- Andrew Rubinacci, VP Distribution Marketing, InterContinental Hotels Group
- David Roche, SVP EMEA, Expedia (tbc)
- Jerry Dunn, Distribution Development Manager, easyJet
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REVENUE AND PRICING STRATEGIES CONFERENCE
Chaired by:
- Steve Pinchuk, VP Profit Optimisation Systems, SAS Institute
Understand how to use forecasting to optimise revenues in periods of high and low demand
- Nicolas Robbe, Head of Revenue Management, Thalys
- Terje Roli, Head of Revenue Management, SAS Norway
- Brian Berry, Regional Director of Revenue Management, Starwood Hotels & Resorts
- Joerg Esser, Head of Yield Management and Business Development, Thomas Cook
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CRM AND LOYALTY STRATEGIES CONFERENCE
Chaired by:
- Professor Dimitrios Buhalis, Deputy Director ICTHR, Bournemouth University
Find out which loyalty marketing trends and innovations are fuelling increased customer retention
- Rob McDonald, Director of Customer Loyalty - UK/Europe/Middle East/Africa, Hilton Hotels Corporation
- David Oliver, Head of Marketing Programmes, Hertz Europe
- Ranjan Singh, Co-founder & CEO, isango!
- Peter Wray, Chairman and Founder, loyaltymatters.com and CM4P
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10:30 - 11:00 Coffee break
11:00 - 12:30 KEYNOTE STRATEGY DEBATE (PLENARY SESSION)
Monetising Web 2.0 - Who now controls your customer's online buying behaviour?
- Daniel Robb, Head of Travel, Google UK
- Ian McCaig, CEO, lastminute.com
- Richard Lewis, Industry Expert
- Tom Griffiths, Founder, gapyear.com
- Blake Chandlee, UK Director, Facebook
12:30 - 13:30Lunch break
13:30 - 15:00Afternoon sessions
ONLINE TRAVEL STRATEGIES CONFERENCE
ONLINE MARKETING TRACK
How does your online marketing strategy need to evolve to keep up with changes in Search and consumer behavior?
- Geraldine Calpin, VP Brand Websites, Hilton International
- Gareth Williams, CEO, Skyscanner
- Barbara Pezzi, Director Web Marketing & E-commerce, Swissotel Hotels & Resorts
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ONLINE TRAVEL STRATEGIES CONFERENCE
DISTRIBUTION TECHNOLOGY TRACK
Direct Distribution - Which technologies can help you sell direct to your customers?
- Chris Roe, General Manager Sales, Virgin Holidays
- John Lambe, CTO, OpenJaw Technologies
- Darin McAuliffe, VP Distribution Solutions, Pegasus Solutions
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REVENUE AND PRICING STRATEGIES CONFERENCE
Align your customer data with your revenue management and pricing strategy
- Kate Varini, Senior Lecturer, Management Business School Oxford
- Nayan Peshkar, Regional Director of Revenue Management, Millennium & Copthorne Hotels
- Ramesh Venkat, SVP Yield Management, Emirates (tbc)
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CRM AND LOYALTY STRATEGIES CONFERENCE
How well do you know your customer? The benefits of a complete customer view and smart segmentation revealed
- Mauro Beretta, Director CRM & Web Development, Alitalia
- Chris Fradin, Director of Marketing EMEA, Preferred Hotel Group
- Gwen Raez, Group Product Manager, Visit Scotland
- Mike Tansey, Director, Tourism, Hospitality & Leisure Practice, Deloitte
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15:00 - 15:30Coffee break
15:30 - 17:00Afternoon sessions continued
Niche Travel and The Long Tail - is the internet really fuelling endless choice and unlimited demand?
- Tom Marchant, Co-Founder, Blacktomato.co.uk
- Nishma Robb, Group Distribution Director, Travelzest
- Deirdre Bounds, Founder, i-to-I (part of TUI plc)
- Mike Stacey, CEO, Groople
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Web Analytics - Understand your online performance and how it impacts your travel business
- Brian Clifton, Head of Web Analytics, Google
Online security & payment in a Web 2.0 environment
- Tim Sparrow, Consultant Client and Technical Services, Cybersource
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Apply effective revenue management across all your distribution channels
- Chinmai Sharma, VP Revenue Management, Wyndham Hotels
- Kevin Ger, VP Revenue Management, Eos Airlines
- Duncan Bramwell, VP Sales and Distribution, Dorchester Group Hotels
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How can you maximise crm opportunities throughout your company?
- Mauro Beretta, Director CRM & Web Development, Alitalia
- Chris Fradin, Director of Marketing EMEA, Preferred Hotel Group
- Gwen Raez, Group Product Manager, Visit Scotland
- Mike Tansey, Director, Tourism, Hospitality & Leisure Practice, Deloitte
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17:00 - 19:30END OF DAY 1 - COCKTAIL PARTY
DAY 2 - 21 MAY
09:00 - 10:30Morning Key note sessions
ONLINE TRAVEL STRATEGIES CONFERENCE
Chaired by:
- David Scowsill, Chairman, YuuGuu
Innovation Inititative: Travel's dragon's den - the grand final!
- Jason Katz, Founder, KP Capital
- Hugo Burge, Founder, Howzat Media
- Gerry Samuels, CEO, Travel Capital
- Dick Porter, co-founder and Director, STA Travel
- John Kent, CEO, youtravel.com
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REVENUE AND PRICING STRATEGIES CONFERENCE
Chaired by:
- Steve Pinchuk, VP Profit Optimisation Systems, SAS Institute
Understand the product and pricing strategies needed to maximise ancillary revenues
- Vic Darvey, VP Distribution and Business Development, lastminute.com
- Henriette Thilert, Head of Revenue & Pricing, Aer Lingus
- Charlie Sultan, MD Sales, Planning and Analysis, American Airlines
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CRM AND LOYALTY STRATEGIES CONFERENCE
Chaired by:
- Professor Dimitrios Buhalis, Deputy Director ICTHR, Bournemouth University
Discover how to manage your eCRM initiatives in the world of internet-based loyalty
- Xavier Vallée, Head of Marketing and Partnerships, AVIS Rent A Car UK
- Francesca Ecsery , General Manager UK, Cheapflights
- Michael Rhodes, eCommerce Manager, Leger Holidays
- Dan Martin, Head of Analysis and Research , AIRMILES
- Ayla Damé, Director of Customer Services, Middle East Airlines
- Steve O'Keeffe, Sales Manager, RightNow Technologies
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10:30 - 11:00 Coffee break
11:00 - 12:30 KEYNOTE STRATEGY DEBATE (PLENARY SESSION)
Where to invest - and on what? Which travel products will be making the money next year and how will you be selling them?
- Tom Klein, EVP, Sabre Holdings
- Glen Fogel, MD International, Priceline
- Brian Pratt, VP e-Commerce EMEA, Starwood
- Paul Furner, MD, Travel Republic
- Mike Rutter, Chief Commercial Officer, Flybe
12:30 - 13:30Lunch break
13:30 - 15:00Afternoon sessions
ONLINE TRAVEL STRATEGIES CONFERENCE
ONLINE MARKETING TRACK
A step by step guide to understanding and exploiting the User-Generated Content and social media phenomenon
- Jonathan Gillespie, Agency Lead, YouTube
- Walid Al Saqquaf, Co-Founder & COO, Trusted Places
- Rod Cuthbert, CEO, Viator
- Martin Verdon-Roe, Head of Sales UK, Tripadvisor
- Constandina Milios, Online Marketing Manager, Enjoy England
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ONLINE TRAVEL STRATEGIES CONFERENCE
DISTRIBUTION TECHNOLOGY TRACK
Third Party Distribution - which technologies enable suppliers and intermediaries to maintain mutually profitable partnerships
- Jerry Dunn, Distribution Development Manager, easyJet
- Brian Conway, SVP EMEA, Travelport GDS
- Cameron Jones, Regional Director for Northern Europe, Expedia
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REVENUE AND PRICING STRATEGIES CONFERENCE INTERACTIVE WORKSHOPS
The next generation in revenue management - using market demand, competitive rates and business intelligence to optimise financial results
- Hosted by The Rubicon Group
Global revenue optimisation - technology update and future trends
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CRM AND LOYALTY STRATEGIES CONFERENCE
How to use data and data analytics to maximize the impact of your CRM strategy and enhance your customer experience
- Thorsten Purkus, Director of Marketing Analytics - Europe, Africa & Middle East, Hyatt International Hotels & Resorts
- Jerome Touze, Co-Founder & Co-CEO, WAYN.com
- Sotiris Damianos, Sales & Marketing Director, Hotelopia
- Jean-François Mingelgrün, Head of CRM, Brussels Airlines
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15:00 - 15:30Coffee break
15:30 - 17:00Afternoon sessions continued
Understanding how your customers interact with your company and your brand online
- Jamie Cole, VP Distribution, Hilton International
- Tanya Lidstone, Head of User Experience, Oiko
- Gareth Gaston, Director of E-commerce, Ramada Jarvis Hotels
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Mobile Marketing and Distribution - How to use the mobile channel and how to make it pay
- Christophe Leon, Sales & Marketing Director, Voyages-sncf.com
- Jason Rivolta, MD, Mobile Trials
- Marcus Casey, Director for Online Sales, Development and Operation, Lufthansa
- Gerry Samuels, CEO, Mobile Travel Technologies
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Making the most of IDS as part of your Revenue Management strategy
Integrating Technology and Revenue Management to Maximize Revenues
- Rhonda Blanton, Director, PROS
- Todd Montgomery, Director, PROS
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INTERACTIVE WORKSHOPS
8 Steps on how to convert 'Lookers into Bookers'
- Steve O'Keeffe, Sales Manager, RightNow Technologies
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17:00 - 19:30END OF DAY 1 - COCKTAIL PARTY
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