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Harness Data, Tech and Partnerships to connect the traveller journey and deliver unbeatable CX

The Travel Summit 2020 is where innovators and decision makers in hospitality meet to achieve frictionless travel and an end-to-end customer journey fit for the next generation of customer expectations

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Complete speaker line-up · Programme for all sessions · Audience breakdown

How The Travel Summit 2020 will radically enhance your customer’s journey:

1

Reinvigorate Direct Bookings and Loyalty Initiatives: Develop new channels, luxury experiences and predictive AI to boost your distribution without the middle man


2

Personalize Your Product: Use practical tech and savvy strategies to convert your customer’s intent into dollars


3

Levy Powerful Partnerships: Build symbiotic relationships throughout the industry that will vastly increase your acquisition channels


4

Create Authentic Experiences: Maximize tours & activities potential by involving personalized CX and the local community. Hear from experts who utilize these tools to broaden their offering and profit from a flood of new customers


5

Discover Cutting Edge Tech that will harness occupancy data and customer preferences to streamline your CX and maximize revenue potential by personalizing at scale


Pre-order your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown

The Innovators that Headline at this Event:

Atif Rafiq
Atif Rafiq

MGM

President, Commercial & Growth

Bill Walshe
Bill Walshe

Viceroy Hotel Group

CEO

Christine Kettmer
Christine Kettmer

Marriott

Senior Director, Global Brand Management

Elizabeth Crabill
Elizabeth Crabill

CIE Tours

CEO

Erik Aiple
Erik Aiple

Collette

VP, US Partnership Development

Ivan Passos
Ivan Passos

Google Maps

Sr. Product Manager

Jason Fudin
Jason Fudin

WhyHotel

CEO

Jeff DeKorte
Jeff DeKorte

Caesars

VP eCommerce

John Maguire
John Maguire

CruiseDirect

CEO

John Peters
John Peters

Brush Creek Ranch

Managing Director

Marina Shumaieva
Marina Shumaieva

CruiseBe

CTO

Mita Carriman
Mita Carriman

Adventurely

CEO

Some of our Previous Headliners:

Chris Silcock
Chris Silcock

Hilton

Chief Operating Officer, Customer and Commercial Operations & EVP

Brian King
Brian King

Marriott International

Global Officer - Digital, Distribution, Revenue Management & Global Sales

Pj Abhishek
Pj Abhishek

Wyndham Destinations

SVP, Data, Analytics & Revenue Management

Michael Marino
Michael Marino

Caesars Entertainment

Chief Experience Officer, SVP Marketing

Kristie Goshow
Kristie Goshow

Preferred Hotels & Resorts

Chief Marketing Officer

Amy Weinberg
Amy Weinberg

Hyatt

Senior Vice President of World of Hyatt and Consumer Insights

The Four Core Job Titles waiting for you to Join Them

Analytics & AI Digital Marketing Customer Experience and Loyalty Digital Product

Chief Data Officers, Machine Learning Engineers, SVPs of Analytics, Heads of AI and Principal Data Scientists will tackle how to be super-predictive for unrivalled customer service and loyalty. Join this group to master machine learning for internal company success and cost cutting

Chief Technology Officers, Heads of Mobile, SEM experts and leaders in Brand will address how to truly know the multi-channel customer for the best conversion rate. Sit alongside them to discover how to drive AI-assisted CRM and CS to achieve loyalty and stop brand erosion dead in its tracks

Chief Customer Officers, Heads of CX, Marketing and Loyalty will utilize automation and analytics to unlock the time required to surprise and delight the customer. Join these CX innovators to achieve a personalized and frictionless customer journey and win loyalty.

Heads of Digital Product, UI & UX specialists and mobile leaders will translate mobile UI into loyalty, VR and AR into conversions and explore how the NDC will create unique product differentiation. Join these luminaries to awaken innovative products in your organization and get revenues moving.

Pre-order your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown

The industry’s leaders under one roof, discussing the things that matter most to your company.

With 76% of attendees being decision makers, EyeforTravel North America 2020 is the event which will see you walk away with the data and tech strategies and partnerships from the most bold and senior in travel.

Decision Makers in Attendance

Decision Makers in Attendance: Manager at 24%; Director at 27%; VP/SVP at 21%; C-Level/MD/President at 27%;

Dominated by Travel End User Brands

Dominated by Travel End User Brands: Hotels at 28%; Airlines at 18%; OTAs at 14%; Cruise at 4%; Tours & Activities at  19%; Vendor at 19%; Academic/Other at 2%; Ground Transportation at 5%; DMO at 4%;

Network with 350 of your peers

  • Over 20 hours of networking giving you time to meet the connections that will see your business excel
  • Face to face access to C-Level individuals including Chief Information Officers, Chief Technology Officers, Chief Data Officers, Chief Digital Officers and Chief Executive Officers
  • A networking party like no other – an informal reception creating the perfect environment for you to meet career-changing individuals
  • Our pre and post conference networking app anchors you and your connections to a physical space at the event, giving you direct and certain access to the best in the travel business

Pre-order your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown

The industry’s chosen themes that see you own the customer

Meet with senior product, digital marketing, analytics & AI decision-makers from the world’s leading travel companies

hopper
walt_disney_parks_and_resorts
tripadvisor
allegiant
singapore_airlines
booking_com
accor_hotels
air_canada_vacations
alaska_airlines
american_airlines
cathay_pacific
choice_hotels
diamond_resorts
expedia_group
facebook
google
hyatt_hotels_and_resorts
ihg
japan_airlines
kayak
lyft
marriott_international
onefinestay
tencent
trafalgar_tours
turkish_airlines
two_roads
vacasa
virgin_hotels
winding_tree

Don’t just take our word for it – see what your peers said about our previous event

Pre-order your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown

Highlights from our previous event:

Pre-order your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown

Want to be involved or just have a question? Get in touch below

Christian Jackson

Christian Jackson

Event Director
EyeforTravel by Reuters Events

Phone: +44 (0) 207 375 7197 (Global)

Phone: +1 855 3727 500 7197 (US)

Email: christian@eyefortravel.com

ellie_brolly

Ellie Brolly

Head of Sales and Sponsorship
EyeforTravel

Phone: +44 (0) 207 375 7224 (Global)

Email: ellie@eyefortravel.com

Pre-order your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown