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There is great disruption in the travel industry. 21st century CX isn’t waiting. Legacy data systems won’t satisfy guests’ desire for personalization. Customers won’t bring you the direct bookings you need unless you bring them authentic, contemporary experiences first.

One thing is clear, the travel industry is hesitant to move with the changing guest demographic. If you lay the groundwork now, you’ll be buying the ticket for the first flight out. The Travel Summit is that golden ticket. Wherever you get on – whether you’re a hotelier, tour professional, airline executive or online aggregator – our focused, insight-driven agenda covers every touchpoint of the guest journey from booking to loyalty and retention.

The customer is there and you’re so close. They want to be won over, they’re looking for the next holiday, flight, business trip or hotel stay that changes their perception of what great customer experience can be. But they won’t wait long. Inspire Travellers, Crack CX, Connect the Journey. Once you do, they won’t be going to anywhere but you.

The Travel Summit 2020’s first class ticket provides you unique access to 350+ travel executives, 50% C-Suite or VP attendance, a smorgasbord of senior speakers and 20+ hours of networking.

Join us in San Diego, June 1-2. Don’t miss the flight.

Logo - USAA The brands that survive and continually thrive will be those that provide great, rewarding and engaging guest experiences. It’s that simple. – Jeff De Korte, VP eCommerce, Caesars Entertainment

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Complete speaker line-up · Programme for all sessions · Audience breakdown

Hear from the most senior travel executives in the industry

From discovery and booking to loyalty and retention (and everything inbetween) – meet the industry executives that are changing the travel landscape and redefining 21st century CX

Atif Rafiq
Atif Rafiq

MGM

President, Commercial & Growth

Bill Walshe
Bill Walshe

Viceroy Hotels & Resorts

CEO

Christine Kettmer
Christine Kettmer

Marriott

Senior Director, Global Brand Management

Jeff DeKorte
Jeff DeKorte

Caesars

VP eCommerce

Nayana RenuKumar
Nayana RenuKumar

Airbnb

Head of Experiences Policy, Americas and APAC

Jason Fudin
Jason Fudin

WhyHotel

CEO

Philippe Garnier
Philippe Garnier

IHG

VP Third Party Distribution

Steve Sickel
Steve Sickel

Room Key

CEO

Erin Sheehan
Erin Sheehan

San Diego Padres

Senior Director, Guest Experience

Gerald Belton
Gerald Belton

Hilton

VP, Data Architecture

John Maguire
John Maguire

CruiseDirect

CEO

Jody Young
Jody Young

Edmonton Oilers

VP, Fan Experience

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Complete speaker line-up · Programme for all sessions · Audience breakdown

How the Travel Summit 2020 will radically enhance your customer’s journey:

5 key takeaways you will gain from our conference, no matter where you are in the travel industry.

1

Reinvigorate Direct Bookings and Loyalty Initiatives: Develop new channels, luxury experiences and predictive AI to boost your distribution without the middle man


2

Personalize Your Product: Use practical tech and savvy strategies to convert your customer’s intent into dollars


3

Levy Powerful Partnerships: Build symbiotic relationships throughout the industry that will vastly increase your acquisition channels


4

Create Authentic Experiences: Maximize tours & activities potential by involving personalized CX and the local community. Hear from experts who utilize these tools to broaden their offering and profit from a flood of new customers


5

Discover Cutting Edge Tech that will harness occupancy data and customer preferences to streamline your CX and maximize revenue potential by personalizing at scale


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Complete speaker line-up · Programme for all sessions · Audience breakdown

The Four Core Job Titles waiting for you to Join Them

Analytics & AI Digital Marketing Customer Experience and Loyalty Digital Product

Chief Data Officers, Machine Learning Engineers, SVPs of Analytics, Heads of AI and Principal Data Scientists will tackle how to be super-predictive for unrivalled customer service and loyalty. Join this group to master machine learning for internal company success and cost cutting

Chief Technology Officers, Heads of Mobile, SEM experts and leaders in Brand will address how to truly know the multi-channel customer for the best conversion rate. Sit alongside them to discover how to drive AI-assisted CRM and CS to achieve loyalty and stop brand erosion dead in its tracks

Chief Customer Officers, Heads of CX, Marketing and Loyalty will utilize automation and analytics to unlock the time required to surprise and delight the customer. Join these CX innovators to achieve a personalized and frictionless customer journey and win loyalty.

Heads of Digital Product, UI & UX specialists and mobile leaders will translate mobile UI into loyalty, VR and AR into conversions and explore how the NDC will create unique product differentiation. Join these luminaries to awaken innovative products in your organization and get revenues moving.

Your Weekly Round-Up:

  • CX Trends Webinar: Don’t miss out on our industry panel webinar Thursday 27th Feb (12pm ET, 9am PT) – Featuring WhyHotel President and Senior Director at The San Diego Padres –sign-up here
  • Exclusive CX trends whitepaper! Don’t ignore the wave of travel-tech and personalization technology – download our free whitepaper with insights from WhyHotel, Caesars, Xanterra, FlightCentre and many more. Get the brand new whitepaper here!
  • Brand new group rates – You asked for more ways to bring your team with you to The Travel Summit this year and we answered – contact christian@eyefortravel.com for exclusive tailored group packages and kick off the decade by forging long lasting partnerships in San Diego.
  • New speaker announcements! We are proud to welcome new speakers from Airbnb, Hilton, The Edmonton Oilers and The San Diego Padres to The Travel Summit lineup!

Download your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown

The industry’s leaders under one roof, discussing the things that matter most to your company.

With 76% of attendees being decision makers, EyeforTravel North America 2020 is the event which will see you walk away with the data and tech strategies and partnerships from the most bold and senior in travel.

Decision Makers in Attendance

Decision Makers in Attendance: Manager at 24%; Director at 27%; VP/SVP at 21%; C-Level/MD/President at 27%;

Dominated by Travel End User Brands

Dominated by Travel End User Brands: Hotels at 28%; Airlines at 18%; OTAs at 14%; Cruise at 4%; Tours & Activities at  19%; Vendor at 19%; Academic/Other at 2%; Ground Transportation at 5%; DMO at 4%;

Network with 350 of your peers

  • Over 20 hours of networking giving you time to meet the connections that will see your business excel
  • Face to face access to C-Level individuals including Chief Information Officers, Chief Technology Officers, Chief Data Officers, Chief Digital Officers and Chief Executive Officers
  • A networking party like no other – an informal reception creating the perfect environment for you to meet career-changing individuals
  • Our pre and post conference networking app anchors you and your connections to a physical space at the event, giving you direct and certain access to the best in the travel business

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Complete speaker line-up · Programme for all sessions · Audience breakdown

The industry’s chosen themes that see you own the customer

Meet with senior product, digital marketing, analytics & AI decision-makers from the world’s leading travel companies

hopper
walt_disney_parks_and_resorts
tripadvisor
allegiant
singapore_airlines
booking_com
accor_hotels
air_canada_vacations
alaska_airlines
american_airlines
cathay_pacific
choice_hotels
diamond_resorts
expedia_group
facebook
google
hyatt_hotels_and_resorts
ihg
japan_airlines
kayak
lyft
marriott_international
onefinestay
tencent
trafalgar_tours
turkish_airlines
two_roads
vacasa
virgin_hotels
winding_tree

Don’t just take our word for it – see what your peers said about our previous event

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Complete speaker line-up · Programme for all sessions · Audience breakdown

Highlights from our previous event:

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Complete speaker line-up · Programme for all sessions · Audience breakdown

Want to be involved or just have a question? Get in touch below

Christian Jackson

Christian Jackson

Event Director
EyeforTravel by Reuters Events

Phone: +44 (0) 207 375 7197 (Global)

Phone: +1 855 3727 500 7197 (US)

Email: christian@eyefortravel.com

ellie_brolly

Ellie Brolly

Head of Sales and Sponsorship
EyeforTravel

Phone: +44 (0) 207 375 7224 (Global)

Email: ellie@eyefortravel.com

Download your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown