Early bird Sponsorship Options 2019
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Reimagined Brochure Released – Download it now for full speaker line-up, audience breakdown and agenda!
Global Officer - Digital, Distribution, Revenue Management & Global Sales
Your customer’s hunger for experiences and alternative lodging is the perfect reason to recalibrate to an experience driven business. Shelter from the storm with lodging that fuels experience to seize the customer’s loyalty and dominate market share.
Director of Business Development
General Manager, Multifamily
What if you could sell at a much more refined level and incentivize loyalty with individual products? Unbundling makes this possible and gives your customer a reason to come back to your brand.
Chief Marketing Officer
Preferred Hotels & Resorts
Marketers with advanced personalization strategies see a positive return. But, a lot of marketers haven’t yet achieved that level of sophistication.
Chief Marketing Officer
Brands like Uber, Amazon and Airbnb all have one thing in common, they are irreplaceable in the customer’s life. As points alone are no longer cutting it in the loyalty game, discover the methods to make your customer genuinely love your brand.
SVP, Loyalty & Partnerships
Wyndham Hotels & Resorts
Chief Experience Officer, SVP Marketing
Black and Wright
Sponsored Panel Opportunity
Want to join this dynamic panel opportunity? Contact Eleanor Brolly, Head of Sponsorship to reserve this slot:
Tel: +44 (0) 207 375 7224
Senior Vice President of World of Hyatt and Consumer Insights
In an age of experiences, it is essential that you reposition your offering to gain competitive advantage. Tailor and personalize each unique experience to each complex persona to win back untapped ancillary revenue.
Chief Financial Officer
Woodland Park Zoo
How to succeed in descriptive, predictive, and prescriptive analytics: sample views, value, challenges, recommendations.
VP Revenue Management
Segmentation is yesterday’s news, know each persona of your clientele before and after they book for an expanded and super-engaged customer base.
Vice President of Strategic Initiatives & Marketing Programs
The Venetian Resort & Casino
They say AI is for the big players, but mid-level chains and independents are set to benefit hugely. This cascade of newly available technology will unlock an era of better customer acquisition and loyalty for the independents.
Technological opportunities today give travel industry professionals unprecedented ways to communicate and engage with customers like never before. However, the most successful organizations understand that these technologies are only a means to creating an emotionally impactful customer journey.
CTS Service Solutions, Customer Experience Expert, Speaker, and Author
Want to speak about your solution or product here? Contact Eleanor Brolly, Head of Sponsorship to reserve this slot:
Brands like Uber and Lyft have dramatically shifted the business travel landscape and the car rental industry. Is this market disruption only a limited trend or does it have implications for all travel marketers?
In an age of everyday M&A, what are the implications for boutiques and independents? Find your audience and deliver unique experiences to compete with the commoditized big chains
Director Key Accounts North America
VP for Creative and Content Marketing
Travel Head of Industry, Global Marketing Solutions
Know the exact elasticity of each travel product and forecast with intense, month-by-month accuracy to guarantee bottom line growth
The 2019 customer craves variety and experiences more than ever. Use social media as a major channel to market your brand identity as truly experiential!
Vice President of Marketing
The Watergate Hotel
Industry Lead for Travel & Tech
Individual pricing is now a reality for many travel brands. Wield it for customer loyalty, the customization of each shopper’s experience and achieve major profit surges.
Director, Global Accounts
Chief Operating Officer, Customer and Commercial Operations & EVP
When are you better off spending $1000 on marketing as opposed to lowering ADR? Play the long game and capitalize on the value of the first transaction to achieve customer lifetime value.
Vice President, Sales & Marketing
Global Chief Digital Officer
The Travel Corporation
Left undetected, parity issues are the source of huge financial losses for your business. Wholesalers may be threatening your revenue with on-selling right this minute – act now and seize back lost income.
Cornell University Center for Hospitality Research
Want to speak about your solution or product on the main stage? Contact Eleanor Brolly, Head of Sponsorship to reserve this slot:
Margins are contracting sharply as third parties consolidate and customer expectations shift. With Jeff Bezos poised to sell unique travel packages at a low CPA, it’s time to get shrewd or go home.
Chief Financial Officer
Stoney Nakoda Resort & Casino
Let AI take care of the monotonous tasks and slash costs whilst you focus on a unique travel product, service delivery and re-establish an amazing relationship with the customer
Aitutaki Lagoon Private Island Resort
Managing Director of Operations and Partnerships
JetBlue Technology Ventures
Director of Innovation Partnerships
Vantage Airport Group
Manager of Digital Ventures
Air New Zealand
Navigate the OTA, GDS, NDC and media giant jungle to shrink the cost of distribution and emerge with the direct booking and unrivalled profits
Customer expectations have shifted to experiences and relying on loyalty points is no longer an option if you want to stay relevant. Give your brand an experiential reputation and be the first choice for the customer
Head of Revenue Strategy
FlyerTalk, BoardingArea, InsideFlyer, Freddie Awards, Milepoint
In an age of diminishing airline and hotel margins, it’s critical to pull your ancillary revenue levers and increase the scope and profitability of every reservation.
What does NDC promise you as a business and how can it deliver you in terms of personalization and dynamic pricing?
Chief Consultant, Content & Media Strategy
Smart assistants work wonders for your CS and upsell game when well-placed, know why and how to deploy a chatbot to get maximum ROI!
Chief Technology Officer & Co-Founder
Cancellation rates can be as high as 40%, spoiling your ability to forecast occupancy, increasing overall distribution costs and lowering your RevPAR. Master the workarounds that stop the cancellation issue dead in its tracks to boost revenues
As Airbnb and Amazon make an entrance in this space, harness the local experience market to build the value of your brand and develop an unbeatable lifestyle image around it
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