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A two-day agenda designed to tackle your top concerns around data and technology

Keynotes
08:30 - 09:00
Break Down the Silos to Deliver a Personalized Experience
  • Use hyper-personalization techniques to make every experience consistent, relevant and profitable for your customer, from booking to experience and everything in between
  • Identify which additional customer touchpoints will allow you to optimize their experience and increase your ancillary potential from wake-up calls in the morning to their favorite drink at the bedside table
  • Utilize real-time behavioral data technology to streamline your CX infrastructure and add value to your offering
09:00 - 09:30
Beyond the Bed: Excel at the Cross Sell
  • Build symbiotic relationships with tour operators, hoteliers, vacation rentals and tech firms to provide a one-stop-shop for your customer and retain their loyalty
  • Start high-yield relationships in food, wine, culture and history to personalize your offering, top up your data stores and grow ancillary revenue
  • Break into booking engines to personalize your travel product range and unleash fresh revenue streams
09:30 - 10:00
Lessons Learned from Alternative Lodging
  • Discover how the alternative lodging industry has redefined the experiential model – make use of their secrets and craft authentic experiences for your own guests
  • Engage with your customer with a new degree of personalization to build loyalty and win their trust, from chat-bots to human interaction
  • Delve deeper into the local community and profit from a wealth of new activities that broaden your customer offering and develop your brand’s sustainability
Personalize Discovery and Optimize Booking
08:30 - 09:00
Attribute-Based Booking: Combine Unbundling with Personalization for Maximum Growth
  • Capitalize on maximum ancillary revenue without sacrificing customer loyalty with smart, data-driven targeting
  • Discover the traveler journey heuristics that allow you to unbundle consistently and without friction
  • Where and when? Which channels benefit most from tailored messaging and how can you focus on the most effective?
09:00 - 09:30
Expand your Acquisition Channels and Circumvent SEO Reliance
  • Build a collaborative industry network to ensure you maximize your reach and never miss another customer connection, from on-site to in-app and word-of-mouth
  • Optimize your relationship with OTAs and strengthen your brand potential. Ensure your customer experience is being effectively communicated to your audience
  • Take a closer look at where your marketing money is being spent and streamline your outgoings with efficient SEO optimization and targeted ad-words
09:30 - 10:00
Win the Guest in the Platform Economy
  • Maximise your partnership potential with other suppliers to avoid needless marketing fees
  • Adopt in-house and external AI investment to leverage targeted messages to segments of your audience in order to increase acquisition rates
  • Invest in a super-app that offers segmented targeting at scale and slash acquisition costs
  • From payment integration to transport options, discover how the greats have developed killer super-apps that ended journey fragmentation, secured direct bookings and won loyalty
09:30 - 10:00
Optimize your Pricing Structure and Unlock New Revenue Streams
  • Capitalize on every opportunity with a savvy asset management plan that refocuses your core business goals
  • Use efficient management structures to redouble oversight of capital projects and decrease unnecessary overheads
  • Identify your customer elasticity so you can push the most value out of your offering
Keep Your Customer Close – Optimize Interactions in the Window Between Booking and Vacation
08:30 - 09:00
Utilize Data and keep connecting with your customers
  • Leverage full data connectivity to drive ancillary sales and brand awareness after you’ve acquired the customer
  • Personalize through tailored partnerships and machine learning to give your customer a unique offering that creates customer lifetime value
  • Capitalize on the chatbot market to deliver unbeatable customer service and targeted offering at scale that win customers and retain them
  • Maximize guest choice by incorporating an attribute-based model – from parking to F&B, spa usage to slippers
09:00 - 09:30
Master the Art of AI in the Era of Human Experience
  • Leverage background algorithms for your legacy guests, using machine-learning to craft a complete picture of your customer and allow you to hone-in on your guest’s preferred channels
  • Discover which AI investments are beneficial for you. Invest smart with CX-driven tech across all stages of the customer journey
  • Use streamlined AI to ease the burden on your data infrastructure
09:30 - 10:00
Luxury Loyalty: Profit from an Exclusive Experience Model
  • Market exclusivity through a system of incentives and create different tiers of loyalty throughout your customer’s life to strengthen your brand
  • Capitalize on the experiential with a luxury arm of your business to increase markup and strengthen loyalty
  • Squeeze more profit from your CRM system with AI to recognize birthdays, past preferences or a spouse’s name and drive personalized loyalty
The Onsite Experience
08:30 - 09:00
Beyond the Concierge Desk: Monetize the Guest Quest for Tours & Activities
  • Create ‘instagrammable’ experiences that drive brand loyalty and leave your guest wanting to keep coming back, from iconic landmarks to authentic local experiences
  • Discover how alternative lodging providers create the experiences that drive profits and increase customer retention with their laissez-faire approach that puts the guest in the driving seat
09:00 - 09:30
Harness Tech to Create Frictionless & Personalized Experiences for Your Guest
  • Integrate voice assistance and chatbots into your offering to facilitate personable marketing and modernized CX
  • Pepper human interaction, phone calls and spontaneous gifts throughout the journey to deliver memories that won’t be easily forgotten
  • Learn where bots can ease the drudgery of hospitality management so you can focus on quality guest interaction
09:30 - 10:00
Inspire Your Guest with Authentic Local Experiences: Profit from Sustainable Tourism
  • Enhance your experiences by engaging with the local area and communities – cherry-picked activities that take your guest off the beaten track and give back to the local area.
  • Reap the benefits of accommodating the new generation of socially conscious travelers and tapping into new markets
  • Build sustainable profits by combatting over-tourism and developing your off-season CX
09:30 - 10:00
Target the Emerging Market for Solo Travelers: Widen your Offering and Profit from the New Generation of Traveler Loyalty
  • Hear from the industry pioneers revolutionizing the way we target the solo travel market and be rewarded with a flood of new guests
  • Employ smart tech to provide innovative experiences for your guest and broaden your offering
Generate Loyalty, Secure Retention
08:30 - 09:00
Reinvent the Guest Experience. Be Remembered. Win Loyalty.
  • Connect the data dots to ensure your guest’s journey is a seamless and enjoyable experience
  • Deploy AI with legacy guests to create customer lifetime value. Convert new prospects on the spot with your predictive superpowers!
  • End cookie cutter experiences with APIs and enable a fully end-to end and personalized offering
Keynotes
08:30 - 09:00
Break Down the Silos to Deliver a Personalized Experience
  • Use hyper-personalization techniques to make every experience consistent, relevant and profitable for your customer, from booking to experience and everything in between
  • Identify which additional customer touchpoints will allow you to optimize their experience and increase your ancillary potential from wake-up calls in the morning to their favorite drink at the bedside table
  • Utilize real-time behavioral data technology to streamline your CX infrastructure and add value to your offering
09:00 - 09:30
Beyond the Bed: Excel at the Cross Sell
  • Build symbiotic relationships with tour operators, hoteliers, vacation rentals and tech firms to provide a one-stop-shop for your customer and retain their loyalty
  • Start high-yield relationships in food, wine, culture and history to personalize your offering, top up your data stores and grow ancillary revenue
  • Break into booking engines to personalize your travel product range and unleash fresh revenue streams
09:30 - 10:00
Lessons Learned from Alternative Lodging
  • Discover how the alternative lodging industry has redefined the experiential model – make use of their secrets and craft authentic experiences for your own guests
  • Engage with your customer with a new degree of personalization to build loyalty and win their trust, from chat-bots to human interaction
  • Delve deeper into the local community and profit from a wealth of new activities that broaden your customer offering and develop your brand’s sustainability

Don't miss out - register now

Limited passes remain - Secure your place to this sell out event!

Personalize Discovery and Optimize Booking
08:30 - 09:00
Attribute-Based Booking: Combine Unbundling with Personalization for Maximum Growth
  • Capitalize on maximum ancillary revenue without sacrificing customer loyalty with smart, data-driven targeting
  • Discover the traveler journey heuristics that allow you to unbundle consistently and without friction
  • Where and when? Which channels benefit most from tailored messaging and how can you focus on the most effective?
09:00 - 09:30
Expand your Acquisition Channels and Circumvent SEO Reliance
  • Build a collaborative industry network to ensure you maximize your reach and never miss another customer connection, from on-site to in-app and word-of-mouth
  • Optimize your relationship with OTAs and strengthen your brand potential. Ensure your customer experience is being effectively communicated to your audience
  • Take a closer look at where your marketing money is being spent and streamline your outgoings with efficient SEO optimization and targeted ad-words
09:30 - 10:00
Win the Guest in the Platform Economy
  • Maximise your partnership potential with other suppliers to avoid needless marketing fees
  • Adopt in-house and external AI investment to leverage targeted messages to segments of your audience in order to increase acquisition rates
  • Invest in a super-app that offers segmented targeting at scale and slash acquisition costs
  • From payment integration to transport options, discover how the greats have developed killer super-apps that ended journey fragmentation, secured direct bookings and won loyalty
09:30 - 10:00
Optimize your Pricing Structure and Unlock New Revenue Streams
  • Capitalize on every opportunity with a savvy asset management plan that refocuses your core business goals
  • Use efficient management structures to redouble oversight of capital projects and decrease unnecessary overheads
  • Identify your customer elasticity so you can push the most value out of your offering

Don't miss out - register now

Limited passes remain - Secure your place to this sell out event!

Keep Your Customer Close – Optimize Interactions in the Window Between Booking and Vacation
08:30 - 09:00
Utilize Data and keep connecting with your customers
  • Leverage full data connectivity to drive ancillary sales and brand awareness after you’ve acquired the customer
  • Personalize through tailored partnerships and machine learning to give your customer a unique offering that creates customer lifetime value
  • Capitalize on the chatbot market to deliver unbeatable customer service and targeted offering at scale that win customers and retain them
  • Maximize guest choice by incorporating an attribute-based model – from parking to F&B, spa usage to slippers
09:00 - 09:30
Master the Art of AI in the Era of Human Experience
  • Leverage background algorithms for your legacy guests, using machine-learning to craft a complete picture of your customer and allow you to hone-in on your guest’s preferred channels
  • Discover which AI investments are beneficial for you. Invest smart with CX-driven tech across all stages of the customer journey
  • Use streamlined AI to ease the burden on your data infrastructure
09:30 - 10:00
Luxury Loyalty: Profit from an Exclusive Experience Model
  • Market exclusivity through a system of incentives and create different tiers of loyalty throughout your customer’s life to strengthen your brand
  • Capitalize on the experiential with a luxury arm of your business to increase markup and strengthen loyalty
  • Squeeze more profit from your CRM system with AI to recognize birthdays, past preferences or a spouse’s name and drive personalized loyalty

Don't miss out - register now

Limited passes remain - Secure your place to this sell out event!

The Onsite Experience
08:30 - 09:00
Beyond the Concierge Desk: Monetize the Guest Quest for Tours & Activities
  • Create ‘instagrammable’ experiences that drive brand loyalty and leave your guest wanting to keep coming back, from iconic landmarks to authentic local experiences
  • Discover how alternative lodging providers create the experiences that drive profits and increase customer retention with their laissez-faire approach that puts the guest in the driving seat
09:00 - 09:30
Harness Tech to Create Frictionless & Personalized Experiences for Your Guest
  • Integrate voice assistance and chatbots into your offering to facilitate personable marketing and modernized CX
  • Pepper human interaction, phone calls and spontaneous gifts throughout the journey to deliver memories that won’t be easily forgotten
  • Learn where bots can ease the drudgery of hospitality management so you can focus on quality guest interaction
09:30 - 10:00
Inspire Your Guest with Authentic Local Experiences: Profit from Sustainable Tourism
  • Enhance your experiences by engaging with the local area and communities – cherry-picked activities that take your guest off the beaten track and give back to the local area.
  • Reap the benefits of accommodating the new generation of socially conscious travelers and tapping into new markets
  • Build sustainable profits by combatting over-tourism and developing your off-season CX
09:30 - 10:00
Target the Emerging Market for Solo Travelers: Widen your Offering and Profit from the New Generation of Traveler Loyalty
  • Hear from the industry pioneers revolutionizing the way we target the solo travel market and be rewarded with a flood of new guests
  • Employ smart tech to provide innovative experiences for your guest and broaden your offering

Don't miss out - register now

Limited passes remain - Secure your place to this sell out event!

Generate Loyalty, Secure Retention
08:30 - 09:00
Reinvent the Guest Experience. Be Remembered. Win Loyalty.
  • Connect the data dots to ensure your guest’s journey is a seamless and enjoyable experience
  • Deploy AI with legacy guests to create customer lifetime value. Convert new prospects on the spot with your predictive superpowers!
  • End cookie cutter experiences with APIs and enable a fully end-to end and personalized offering

Download your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown