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Global Officer - Digital, Distribution, Revenue Management & Global Sales
Chairman & Moderator:
John T. Peters
Brush Creek Ranch
Your customer’s hunger for experiences and alternative lodging is the perfect reason to recalibrate to an experience driven business. Shelter from the storm with lodging that fuels experience to seize the customer’s loyalty and dominate market share.
Aitutaki Lagoon Private Island Resort
Global Chief Digital Officer
The Travel Corporation
What if you could sell at a much more refined level and incentivize loyalty with individual products? Unbundling makes this possible and gives your customer a reason to come back to your brand.
Chief Marketing Officer
Preferred Hotels & Resorts
Marketers with advanced personalization strategies see a positive return. But, a lot of marketers haven’t yet achieved that level of sophistication.
Chief Marketing Officer
Brands like Uber, Amazon and Airbnb all have one thing in common, they are irreplaceable in the customer’s life. As points alone are no longer cutting it in the loyalty game, discover the methods to make your customer genuinely love your brand.
SVP, Loyalty & Partnerships
Wyndham Hotels & Resorts
Chief Experience Officer, SVP Marketing
Black and Wright
Chief Executive Officer and President
Sponsored Panel Opportunity
Want to join this dynamic panel opportunity? Contact Eleanor Brolly, Head of Sponsorship to reserve this slot:
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Senior Vice President of World of Hyatt and Consumer Insights
Director Key Accounts North America
In an age of experiences, it is essential that you reposition your offering to gain competitive advantage. Tailor and personalize each unique experience to each complex persona to win back untapped ancillary revenue.
Chief Financial Officer
Woodland Park Zoo
How to succeed in descriptive, predictive, and prescriptive analytics: sample views, value, challenges, recommendations.
VP Revenue Management
Marketing and Organizational Development Consultant
Technological opportunities today give travel industry professionals unprecedented ways to communicate and engage with customers like never before. However, the most successful organizations understand that these technologies are only a means to creating an emotionally impactful customer journey.
CTS Service Solutions, Customer Experience Expert, Speaker, and Author
Segmentation is yesterday’s news, know each persona of your clientele before and after they book for an expanded and super-engaged customer base.
Vice President of Strategic Initiatives & Marketing Programs
The Venetian Resort & Casino
Chief Marketing Officer
They say AI is for the big players, but mid-level chains and independents are set to benefit hugely. This cascade of newly available technology will unlock an era of better customer acquisition and loyalty for the independents.
Chief Marketing Officer
Brands like Uber and Lyft have dramatically shifted the business travel landscape and the car rental industry. Is this market disruption only a limited trend or does it have implications for all travel marketers?
VP for Creative and Content Marketing
Travel Head of Industry, Global Marketing Solutions
Vice President, Revenue Management
Royal Caribbean International
Individual pricing is now a reality for many travel brands. Wield it for customer loyalty, the customization of each shopper’s experience and achieve major profit surges.
Director, Global Accounts
Senior Director, Leisure Travel and Transportation Practice
Simon-Kucher & Partners
The 2019 customer craves variety and experiences more than ever. Use social media as a major channel to market your brand identity as truly experiential!
Vice President of Marketing
The Watergate Hotel
Industry Lead for Travel & Tech
Head of Digital
The Tour Guy
Chief Operating Officer, Customer and Commercial Operations & EVP
When are you better off spending $1000 on marketing as opposed to lowering ADR? Play the long game and capitalize on the value of the first transaction to achieve customer lifetime value.
Left undetected, parity issues are the source of huge financial losses for your business. Wholesalers may be threatening your revenue with on-selling right this minute – act now and seize back lost income.
Cornell University Center for Hospitality Research
Are you looking for the ROI when upgrading your Wireless Infrastructure?
Learn how Virgin Hotels and the Sydney Opera House partnered with Cisco and Local Measure to drive more revenue by identifying, understanding and retaining their customers using their WiFi networks.
Virgin Case Study Video
Sydney Opera House Video
Vice President Strategic Accounts
Margins are contracting sharply as third parties consolidate and customer expectations shift. With Jeff Bezos poised to sell unique travel packages at a low CPA, it’s time to get shrewd or go home.
Century Mile Racetrack and Casino
Let AI take care of the monotonous tasks and slash costs whilst you focus on a unique travel product, service delivery and re-establish an amazing relationship with the customer
Managing Director of Operations and Partnerships
JetBlue Technology Ventures
Director of Innovation Partnerships
Vantage Airport Group
Manager of Digital Ventures
Air New Zealand
Navigate the distribution jungle and emerge with the direct booking and unrivalled profits.
Chief Executive Officer
Today, the customer is in control of their own booking journey.
VP, Sales & Business Development
LS Direct Marketing
Practice leader, Travel and Hospitality
Customer expectations have shifted to experiences and relying on loyalty points is no longer an option if you want to stay relevant. Give your brand an experiential reputation and be the first choice for the customer
Head of Revenue Strategy
FlyerTalk, BoardingArea, InsideFlyer, Freddie Awards, Milepoint
Explore the math Diamond Resorts uses to drive total revenue through acquiring guests with the highest ancillary purchase potential.
VP, Revenue Management - North America
Diamond Resorts International
IATA's NDC (New Distribution Capability), an XML-based data transmission standard, and ONE Order, the concept of a single customer order record that holds all data elements across the travel cycle, are becoming reality.
In the future, standardized APIs will be the basis for the transportation industry. Lufthansa was the first ONE Order-certified airline in the world. How is NDC being used for pricing autonomy and ancillary revenue generation?
Chief Consultant, Content & Media Strategy
Smart assistants work wonders for your CS and upsell game when well-placed, know why and how to deploy a chatbot to get maximum ROI!
Chief Technology Officer & Co-Founder
As Airbnb and Amazon make an entrance in this space, harness the local experience market to build the value of your brand and develop an unbeatable lifestyle image around it
Get the full recordings, all slides and the post event report here!
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