Buy your Post Conference Materials here!
The Analytics & AI in Travel Summit is not over and will return in 2020. Interested in 2020? Click here to request information on sponsorship, exhibition and speaking opportunities
2019 is the year for hyper-personalization. Customer expectations have changed, systems have caught up with ambitions and now relevancy is key. Whether you’re a die-hard data geek, a marketer or a revenue manager you need to embrace this change or face losing out to your competitors.
SVP, Data, Analytics & Revenue Management
Chief Marketing Officer
Preferred Hotels & Resorts
Chairman / Moderator:
Xenia Hospitality Advisors
Is it really a surprise that your customer isn’t loyal? Data on booking patterns, supply and demand and who your customer have become dangerously fragmented. Hear use-cases on how to unify your data and take advantage of predictive analytics.
Chief Consultant, Content and Media Strategy
Lufthansa Systems Americas, Inc., Airline Passenger Experience Association
Senior Growth Strategist
Director, Product Marketing
The travel market is saturated with an immense number of players. Machine learning and AI must be predictive at the golden moment to win you the booking and see your retention rates boom.
Principal Data Scientist
Carlson Wagonlit Travel
Hillary Grey Slater
Senior Manager, Digital Personalization
Head of Business Development & Operations
To optimise profits, RM must be embraced by sales, marketing, technology, and go all the way to the top of the corporate ladder. Banish the silos and align your revenue strategy with your marketing buddies.
Head of Innovation & Incubation Strategy
Carlson Wagonlit Travel
Director, Retailing and Promotions
Wyndham Hotels & Resorts
Get the full recordings, all slides and the post event report here!
The shift to real-time pricing on an individual level is full of peril, here’s the use cases that show you can overcome the roadblocks and supercharge sales.
Corp. Revenue Director
1859 Historic Hotels
Senior Vertical Practice Manager - Hospitality
A huge array of opportunities slip through your fingers when trying to capture the multi-channel customer – learn from the brightest and best in travel that are still growing
Senior Director, Digital Audience Strategy
Director of Revenue Strategy
There’s no doubt about it. The travel company that wins will have fully grasped AI and ML – and not in the future – but right now! In this session, you’ll identify where the ROI is coming from in your use of AI and ML
Director of Product Management – Growth & Revenue
Highest impact feedback data is at our fingertips: What are our customers telling us every day and how do we harness that data to capture the loyal customer?
Head of Performance & Analytics
Request to Speak on this Session
Winding Tree has spent the last year creating a platform for permissionless distribution of travel content. Understand the Winding Tree platform and discuss how travel suppliers can use it to gain greater insight into customer data and enable the delivery of more personalized offers to travelers based on this insight.
Advisor and Board Member
Google recently announced 30-40% of their searches were voice activated, but is voice narrowing down search to a lucky few, or enhancing it? Understand the true business case for voice and how it can turn you a profit.
Head of Platform - Loyalty
CTO and Co-Founder
In today’s world, a high data volume is nothing new. But, having effective access to that data is worth its weight in gold. Get past quality over quantity and see your profitability boom
President & Co-Founder
Manager, Experimentation Analytics
In the digital marketing game, the warmth and personality that sells can trickle away from your brand. Claw this back with real influencers who are invested in you and your customers
Senior Vice President, Creative Services and Brand Management
Consumers today are looking for a convenient way to utilize their most trusted brands to fulfill as many of their needs and wants as possible – learn from the best in how to strategically target, identify and use technology with partners to expand your business portfolio.
VP - US Partnership Development
With a fragmented booking landscape, “owning” the customer is defined by how well you can serve them. The more you know them, the more you own them. Deploy a variety of data-fuelled tools, AI and ML to rev up lifetime loyalty now.
Vice President, Sales Analytics and Operations
Director – Digital Solutions
It’s been hailed as the next incarnation of RM for years, but implementation has slowed. In this session you’ll go beyond the guestroom and understand the challenges and opportunities of a truly holistic approach to RM.
Corporate Director of Revenue Management
Rosewood Hotel Group
If you’re struggling with Personalization, you’re not alone. Join Brooks Bell’s Director of Analytics Brian Shampnois and Sr. Data Scientist Aaron Baker as they walk you through where you’re going wrong with Personalization, and how to course-correct now.
Director of Analytics
Senior Data Scientist
Ray Kroc of McDonald’s once declared, ‘we are in the real estate business, not the hamburger business.’ Should travel suppliers realign to be first and foremost in the technology business to thrive?
VP in Third Party Distribution
Head of Business Development – Carrier Messaging
Tie together customer personalization and efficient operations for the highest customer satisfaction.
Operations Data Science Manager
Vice President & Global Head for Travel and Transportation
2018 has seen record levels of conversions and traffic through mobile, don’t stand by while your competitors make their highest ever profits from the mobile wave
VP - Business Development
The Hospitality Technology Research Institute
We’ve entered the conversational era - customers expect to reach brands 24/7 and immediate answers.
Moreover travel companies are facing many issues, such as: volume of requests to handle, overloaded customer services, increasing revenues in a very competitive environment.
Automated conversations can help companies overcome those challenges by :
Co-Founder & CEO
As airlines, hotels, car rentals and train services aim to optimize for customer experience, they face challenges when it comes to fraud prevention. An ideal customer experience means removing some of the traditional barriers like requiring proof of identity. This provides fraudsters with an opportunity. Join this session to explore the state of the travel fraud ecosystem, and how the right mix of AI and human intelligence can combat fraud.
A lot of variables lead to that Eureka moment in forecasting. Discover the factors you’re missing out on to know when your customer wants to book and optimize the sale
Vice President, Portfolio Strategy & Reporting
Solid Rock Asset Management
There is a perfect itinerary for every single customer and more mobile mediums than ever to offer it. Big up your products at every touch point and use your mobile arsenal to fuel ancillary profit, market share and direct sales.
Xenia Hospitality Advisors
EyeforTravel is a trading name of FC Business Intelligence Ltd. Registered in England and Wales no.4388971. Registered address 7-9 Fashion Street, London, E1 6PX, UK. Contact Us.
Website Development by Fruitbowl Media Ltd.