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Don't Become a Relic. Take the Measures Necessary to Evolve and Excel in the New Decade of Digital Travel

It is a particularly turbulent period for the travel industry.

 

Brand trust is at an all-time low, competition across the ecosystem is high, and the industry’s notoriously slow uptake of technology is hindering its capability to provide the painless shopping experience today’s customer expects. Add to this sustainability concerns and unexpected crises and the picture is clear - This is a pivotal period for travel industry.

 

If you are looking for the tools and solutions to thrive in this new era The Travel Summit Europe 2020 is a no brainer. The event is built by travel industry professionals for travel industry professionals. With one track focused on the latest marketing innovations you need to engage, retain and convert your customer, and another showcasing how digital innovation & technology can reinvigorate your company strategy.

 

Each year, this flagship conference brings together the most senior leaders from across the travel industry's most influential brands - Hotels, airlines, OTAs, tour operators and more. Will you join them? Attend in 2020 to hear C-Suite keynotes, lively panel debates on the hottest travel topics, and in-depth case studies curated to ensure that you leave with best practice, real world strategies and inspiration necessary to make your company drive profit at every stage of the customer journey.

 

Reserve the 2020 event brochure

Full speaker list · Full conference agenda · Audience breakdown

Mission Statement


At the Travel Summit Europe 2020, it is our mission to provide you with innovative tools and strategies to achieve unparalleled levels of customer engagement, conversion and retention, drive new extremes of efficiency and deliver the ultimate customer experience. That’s why we have assembled the industry leaders in marketing, customer experience, and technology from the most influential trailblazers. Join a community of innovators that are setting the pace in the new decade.

Reserve the 2020 event brochure

Full speaker list · Full conference agenda · Audience breakdown

50+ C-level Speakers, Travel Leaders and Innovators Take to the Stage Every Year. While We Finalise the 2020 Line-Up, Take a Look at the Highlights of Last Year's Line-up:

Martine Gorce-Momboisse
Martine Gorce-Momboisse

Accor

SVP Global Marketing Economy and Midscale Brands

Robert Paterson
Robert Paterson

Best Western Hotels

Chief Executive Officer

Franck Kermarrec
Franck Kermarrec

Millennium Hotels and Resorts

Chief Marketing Officer

Gregory Sion
Gregory Sion

Pierre & Vacances Centre Parcs

Senior VP - Sales & eCommerce

Bas Lemmens
Bas Lemmens

Meetings.com

Chief Executive Officer

Rene Frey
Rene Frey

Rough Guides

Chief Executive Officer

Dara Brady
Dara Brady

Ryanair

Digital Director

Esamatti Vuolle
Esamatti Vuolle

Finnair

Product Owner

Daniel Kerzner
Daniel Kerzner

Virgin Atlantic

VP – Customer Experience

Karen Mullins
Karen Mullins

HomeAway

Managing Director UK & Ireland

Andrew Jordan
Andrew Jordan

CWT

Chief Product and Technology Officer

Neasa Bannon
Neasa Bannon

Facebook & Instagram

Head of Travel Marketing EMEA

We're busy working hard to create the 2020 brochure. Click below to reserve your brochure now and be the first to receive updates about the 2020 European Travel Summit in London.

Reserve the 2020 event brochure

Full speaker list · Full conference agenda · Audience breakdown

The event will involve 2 tracks that will have sessions that cover the following key areas of focus:

Deliver profit from data: Learn how to effectively utilise customer insight and turn personalisation into profit


Conquer the post-booking window: Keep your customer close after conversion by leveraging innovative marketing and partnerships to propel ancillary revenue


Sew-up a seamless omnichannel strategy: Leverage AI & machine learning to transform your channels and deliver dramatic results


Stay ahead of the curve: Meet evolving Gen-Z customer technology & sustainability demands head on to provide a frictionless CX and guarantee loyalty

Set the precedent in the new decade: Discover the most actionable tech to catalyse innovation across your company to boost efficiency and optimise revenue


Reserve the 2020 event brochure

Full speaker list · Full conference agenda · Audience breakdown

Five reasons our 2020 event is the travel event of the year

When it comes to travel conferences, none come close to the 2020 European Travel Summit in terms of the quality of our agenda, the seniority of our speakers and the abundance of networking opportunities available to our delegates.

1

Expand Your Network With the most senior leaders from across the travel ecosystem: Debate, learn and strategize with senior leadership teams that are trailblazing the trajectory of the travel industry


2

Personalise Your Participation: With 2 full tracks, you won’t get stuck in a session that isn’t relevant for you meaning you’ll walk away with actionable ideas to implement


3

Secure Your Strategy: Seize the opportunity to collaborate with 40+ brand speakers and ensure you leave with the tools to enact impact-driven change


4

Save Weeks of Work: After two days, take away an informed understanding of the current trends and challenges that would’ve otherwise taken weeks of market research


5

Find the Solution: Whilst our event is tailored for and focused on inhouse executives, we will ensure you have the opportunity to meet with 20 handpicked solutions providers that you need to move your company forward

Click below to reserve your copy of the 2020 brochure and be the first to be informed about announcements and updates regarding the event.

Reserve the 2020 event brochure

Full speaker list · Full conference agenda · Audience breakdown

Last year, the industry’s most senior leaders were under one roof, discussing the things that mattered most to your company.

With 61% of the 2019 attendee list being director-level and above, The Digital Strategy Summit was the event of the year for anyone looking to hear from the minds behind the travel trailblazers. Our 2019 event paved the way for attendees to implement a more efficient business plan that drove profits and secured golden CX.

Image of a pie chart
Image of a pie chart
Image of a pie chart

Reserve the 2020 event brochure

Full speaker list · Full conference agenda · Audience breakdown

Take your place at the premier meeting place of globally renowned senior travel executives

Brands who attend our events include

accor_hotels
amazon_com
avis_budget_group
best_western_no_hotel
Bidroom
booking_com
boomerang_reisen
check_my_bus
civil_aviation_authority
civitatis
cnn
ctrip
cwt
eurail_com
eurail_group
expedia
failte_ireland
finnair
gch_hotel_group
google
great_rail_journeys
highgate
homeaway
hyatt
ihg_rewards_club
insight_guides
isango_part_of_hotelbeds
izi_travel
kayak
kempinski_hotels
meetings_com
millenium_hotels_and_resorts_tag
mountvacation
nh_hotel_group
nightly_travel
nordic_choice_hotels_white
perfectstay
pestana_hotel_group
pierre_and_vacances_centre_parks
roomit_by_cwt
Ryanair
rydoo
scandic_hotels
scandinavian_airlines
shadow_travel_and_tours
transfertravel_com
trusted_housesitters
uk_inbound
viacom
virgin_atlantic
with_locals_written
zoku

Reserve the 2020 event brochure

Full speaker list · Full conference agenda · Audience breakdown

Want to be involved for 2020 or just have a question? Get in touch below:

Scott Cormack

Scott Cormack

Event Director (Europe)
EyeforTravel

Phone: +44 (0) 207 375 7150 (Global)

Phone: +1 855 3727 500 7150 (US)

Email: scott@eyefortravel.com

ellie_brolly

Ellie Brolly

Sales and Partnerships Manager
EyeforTravel

Phone: +44 (0) 207 375 7224 (Global)

Email: ellie@eyefortravel.com

Reserve the 2020 event brochure

Full speaker list · Full conference agenda · Audience breakdown