Win customers.
Deliver superior CX.
Cultivate loyalty

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450+ Attendees

60 VP+ level speakers

40 Case Studies

10+ Dedicated Networking Hours

Amplify revenue with a customer-centric
acquisition & experience strategy

The time has come to take the necessary steps to guarantee your survival and success in the future of travel.

With customer expectations changing relentlessly and competition in the online space advancing at an unprecedented speed, now is the time to strengthen your marketing, innovation and digital strategy to keep you ahead of the game. The Travel Acquisition & CX Summit 2019 is bringing together 450+ leaders from across the core sectors of the travel industry, each with the responsibility and power to reform their organisation.

This year, EyeforTravel’s European flagship conference offers you all the tools you need to make palpable, substantive change to your strategy to lower customer acquisition costs, enable digital transformation, revolutionise your customer experience and ultimately, maximize sales.

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Complete speaker line-up · Programme for all sessions · Audience breakdown

Hear from the most senior speaker line-up on the market, including:

Best Western Hotels
Robert Paterson

Robert PatersonChief Executive Officer

Uber
Susan Hooper

Susan HooperNon-Executive Director


Meetings.com
Bas Lemmens

Bas LemmensChief Executive Officer

NH Hotel Group
Fernando Vives

Fernando VivesChief Commercial Officer


Expedia Partner Solutions
Ariane Gorin

Ariane GorinPresident

Millenium Hotels and Resorts
Franck Kermarrec

Franck KermarrecChief Marketing Officer



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Complete speaker line-up · Programme for all sessions · Audience breakdown

Interactive sessions designed to give you take-home strategies that
boost revenue and secure loyalty

Strategy, Innovation, eCommerce & Marketing teams unite to construct the travel business plan of the future. Drive competitivity and watch sales soar with a cross-departmental strategy that cuts acquisition costs, embraces technological innovation and sophisticates the customer experience.

This year’s key themes include:

Boost bookings and cut acquisition costs Drive people to your site, inspire sales and transform your online reputation – all while cutting costs. Assume a holistic approach to your web presence and develop sound marketing, social media and dynamic packaging strategies

Revitalise your CX with technology Discover the power of Artificial Intelligence, Virtual Reality and all the latest technologies designed for you to provide a seamless, hyper-personalised customer experience that cultivates loyalty

Protect your company from uncertainty Thrive in the modern travel industry and grow profits in the face of unpredictable global politics, rapid market consolidation and relentless innovations in technology

Maximize profits with digital distribution Watch your profits boom by digitalizing your ancillary sales, taking a more effective approach to partnerships and creating a consistent brand message which customers can take in across your distribution platforms

Strategize for continued growth Access untapped markets and cultivate new revenue streams; let loyalty flourish by keeping your product relevant, placing experience at the core of your offering and facilitating company-wide innovation

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Complete speaker line-up · Programme for all sessions · Audience breakdown

Five reasons this is the travel event of the year

At EyeforTravel, we are consistently working to ensure that our conferences meet and surpass the expectations of our attendees. The Travel Acquisition & CX Summit 2019 is the only European travel event worth leaving the office for. Here’s why:

1 Custom-designed for eCommerce, Innovation, Marketing & Strategy for Hotels, OTAs and Airlines Every session and speaker has been procured solely with your development in mind. Take part in interactive sessions run by speakers who have been on the same journey as you and join engaging discussions on the industry’s most hard-hitting questions.

2 Exceptional speaker line-up With CXOs on all of our keynotes, prepare to hear from the biggest names in travel about the latest consumer trends, the future of the industry and how to safeguard your company against unprecedented challenges such as Brexit, travel bans and economic instability.

3 Practical, results-driven sessions We prepare all our speakers ahead of time, so that you get the information you want to hear. Receive practical and objective, take-away advice from the minds behind the biggest names in travel about how digital transformation can enhance your customer experience and drive profits

4 10+ hours of world-renowned networking Attend the European travel industry’s most acclaimed networking event and make invaluable partnerships to boost your CX, grow your business and make your brand stand out.

5 Save weeks of work Our two-day agenda has been constructed to ensure that your learning and development is maximised. Get an in-depth learning experience while still having enough time to network with peers and attend a smattering of social events.

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Complete speaker line-up · Programme for all sessions · Audience breakdown

The industry’s leaders under one roof, discussing the things that matter most to your company.

With 61% of the attendee list being director-level and above, The Travel Acquisition and CX Summit is the event of the year for anyone looking to hear from the minds behinds the industry’s top disruptors. Pave the way for a more efficient business plan that breeds profits and secures a golden CX.

Image of a pie chart
Image of a pie chart
Image of a pie chart
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Complete speaker line-up · Programme for all sessions · Audience breakdown

Join 450+ globally renowned travel executives.

Brands who attend our events include

Booking_com
Savoy
GCH_Hotel_Group
Trainline
Eurostar
EUrail_com
Ryanair
Marriott
Visit_Scotland
IHG
Expedia
HotelBeds
Failte_Ireland
Vueling_Airlines
Hilton
Hong_Kong_Disneyland
Hotel_Tonight
Holiday_Pirates_Group
IAG_Cargo
Intent_Media
HalalBooking_com
KAMP_Collection_Hotels
Kayak
Suria_Resorts_and_Hotels
CarRentals_com
Air_Mauritius
Visit_Denmark
Avis
Rome2Rio
Scottish_Enterprise
Check_My_Bus
Ecole_Hoteliere_Lausanne
Virgin_Holidays
Visit_Britain
WithLocals
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Complete speaker line-up · Programme for all sessions · Audience breakdown

Want to be involved or just have a question? Get in touch below
Ana Salom-Boira

Ana Salom-Boira
Project Coordinator
EyeforTravel

+44 (0) 207 375 7150 (Global)
ana@eyefortravel.com

Meredith Pistulka

Meredith Pistulka
Head of Marketing
EyeforTravel

+44 (0) 207 375 7228 (Global)
meredith@eyefortravel.com

Amber Geggus

Amber Geggus
Head of Business Development
EyeForTravel

+44 (0) 207 375 7501 (Global)
amber@eyefortravel.com