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Prepare for success with two days of intense case studies and controversial discussions with the industry’s leading minds

Steven Taylor

Steven Taylor

Chief Brand Officer, Accor Hotels

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Steven’s experience stems from leading customer centric strategies across global organizations, enhancing customer experience, forging connections with consumers, re-positioning brands to build relevance and preference. 


A leader of global company-wide transformations, with broad experience across the marketing spectrum ranging from brand management and loyalty program leadership to customer relationship management, as well as digital marketing, content and distribution strategy.
Steven believes in guiding global teams to innovate with purpose, focusing on what\s new and next, adding unique value to customers, whilst strengthening the foundations and capability of an organisation.

Robert Paterson

Robert Paterson

Chief Executive Officer, Best Western Hotels

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Susan Hooper

Susan Hooper

Non-Executive Director, Uber

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Hans Meyer

Hans Meyer

Chief Executive Officer, Zoku

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Ian Di Tullio

Ian Di Tullio

Senior Vice-President – Guest, Ibis

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As a customer-centric leader and seasoned executive, Ian aims to constantly push the limits of customer experience and engagement by redefining and enhancing the relevance and impact of customer interactions through both enterprise level transformations as well as customer focused omnichannel, lifecycle and digital strategies. 
Ian’s areas of expertise include customer acquisition, interaction and relationship management, digital marketing, SEM, SEO, ecommerce, CRM & CXM, customer analytics, loyalty programs, social media, contact centre & social CRM strategy and optimization, marketing communications, advertising, promotional design and more.

Strategist and leader of the global Guest experience at Accorhotels. Ian is responsible for acquisition, advertising, social media, loyalty, CRM, CXM, partnerships, customer analytics, customer care and contact centres.

Ian is also spearheading Leader for the Customer Centric Transformation of the Enterprise across digital, face-to-face and social interactions.

Bas Lemmens

Bas Lemmens

Chief Executive Officer, Meetings.com

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Joseph Duignan

Joseph Duignan

Head of Inflight Sales and Customer Experience , Ryanair

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Accomplished senior executive with more than 19 years international experience in the Finance, Retail and IT sectors. Extensive experience in sales, marketing, operations, finance, strategic planning, and human resources with a proven track record in achieving revenue, profit and market growth. A highly motivated and results driven business leader with strong leadership, communication, and organisational excellence.

Fernando Vives

Fernando Vives

Chief Commercial Officer, NH Hotel Group

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Over 20 years’ experience in the hospitality industry, Fernando leads NH Hotel Group´s global commercial team and is a member of the Management Committee.

As Chief Commercial Officer his responsibilities include sales, pricing, commercial strategy, revenue management, trade marketing, distribution, B2B Digital Sales, business development and groups / transient Worldwide Central Reservation Offices, including customer care.

In 2018, was awarded as Europe’s Top 20 Extraordinary minds and contributors to the industry of Commercial & Revenue Optimization Leaders. He is an expert on RM, Commercial practices and distribution with experience in urban and resorts areas by leading multicultural teams.

Dave Ashton

Dave Ashton

Chief Operating Officer, Loco2

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Tomas Garcia Hertz

Tomas Garcia Hertz

Chief Executive Officer, Bidroom

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Complete speaker line-up · Programme for all sessions · Audience breakdown

Michael Ros

Michael Ros

Chief Executive Officer, Bidroom

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Michael is a creative sales person with experience in negotiating at a corporate business level. He started his first company at the age of 18. From the age of 24 he worked for 4 years for a large international enterprise and was responsible for a turnover of 35 million euro per year. Thereafter he started / founded the online travel agency Travelservice.

Rene Frey

Rene Frey

Chief Executive Officer, Rough Guides

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Franck Kermarrec

Franck Kermarrec

Chief Marketing Officer, Millenium Hotels and Resorts

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Luis Monteiro

Luis Monteiro

Executive Board Member - Digital, Product, Marketing and CRM, Pestana Hotel Group

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Marc Hofmann

Marc Hofmann

Chief Executive Officer, CheckmyBus

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Dara Brady

Dara Brady

Digital Director, Ryanair

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Frippe Stenberg

Frippe Stenberg

VP – Brands, Customer Journey, Digital Development and Innovation, Scandic Hotels

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Gregory Sion

Gregory Sion

Senior VP - Sales & eCommerce, Pierre & Vacances Centre Parks

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Amy Wei

Amy Wei

Group GM of International Train Ticketing, Ctrip

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Georgina Richardson

Georgina Richardson

Chief Operating Officer , TrustedHousesitters

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Gopakumar Menon

Gopakumar Menon

VP – Distribution & Revenue Management, Highgate Hotels

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Esamatti Vuolle

Esamatti Vuolle

Product Owner, Finnair

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Becky Power

Becky Power

Director of Travel, Google

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Becky has worked at Google for more than twelve years across a diverse range of leadership positions, working with both multinational listed companies and SMBs both directly and through partnerships across the globe. 

Becky currently runs the UK travel sector, helping travel companies make the most of the web, advising them on digital marketing, data and personalisation strategies.

Becky is passionate about women's leadership development, mentoring women internally and externally as part of the Cersea mentoring program. She has a BA in Biological Sciences from the University of Oxford and is a keen triathlete and open water swimmer.

Ariane Gorin

Ariane Gorin

President, Expedia Partner Solutions

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Ariane Gorin is the President of Expedia Partner Solutions, the B2B distribution division of Expedia Group which powers thousands of partners around the world with it’s APIs, online templates and agent tools.  Gorin previously served as Senior Vice President and General Manager of the Expedia Affiliate Network.  Through her team’s investments in emerging geographies and in technology, EAN was one of Expedia Group’s fastest growing brands.

Prior to Expedia, Gorin spent 10 years at Microsoft in various sales, distribution and marketing roles.  Previously she was a consultant with the Boston Consulting Group, both in San Francisco and in Paris.

Gorin received an MBA from the Kellogg Graduate School of Management and a BA in economics from the University of California at Berkeley.  She currently serves on the board of directors of the Adecco Group, and is on the advisory council of the Royal Philharmonic Orchestra in London.

Riko van Santen

Riko van Santen

VP – Digital Strategy & Distribution, Kempinski Hotels

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Tim Atkinson

Tim Atkinson

Business Development, Communications Products and Services, EMEA, Google

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Alex Tourski

Alex Tourski

Founder, izi.TRAVEL

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Cassian Sillins

Cassian Sillins

Senior Director, EMEA Accommodations, Kayak

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David Ferreira

David Ferreira

Chief Executive Officer, Nightly.travel

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David Ferreira is the co-founder and CEO of Nightly.travel. Before joining the company David was at Expedia, where he worked at the Expedia Affiliate Network and gained insight into the supply side of online travel agencies that sell hotels. Prior to that, he held various global and regional commercial roles at Diageo, including scaling the growth of the world’s first luxury rum: Zacapa Rum. He is also an ex-strategy consultant and has an MBA from the Wharton School of Business.

Simon Powell

Simon Powell

Chief Executive Officer, TransferTravel

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Download your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown

Download your detailed event brochure

Complete speaker line-up · Programme for all sessions · Audience breakdown