Steven’s experience stems from leading customer centric strategies across global organizations, enhancing customer experience, forging connections with consumers, re-positioning brands to build relevance and preference. 

A leader of global company-wide transformations, with broad experience across the marketing spectrum ranging from brand management and loyalty program leadership to customer relationship management, as well as digital marketing, content and distribution strategy.
Steven believes in guiding global teams to innovate with purpose, focusing on what\s new and next, adding unique value to customers, whilst strengthening the foundations and capability of an organisation.

As a customer-centric leader and seasoned executive, Ian aims to constantly push the limits of customer experience and engagement by redefining and enhancing the relevance and impact of customer interactions through both enterprise level transformations as well as customer focused omnichannel, lifecycle and digital strategies. 
Ian’s areas of expertise include customer acquisition, interaction and relationship management, digital marketing, SEM, SEO, ecommerce, CRM & CXM, customer analytics, loyalty programs, social media, contact centre & social CRM strategy and optimization, marketing communications, advertising, promotional design and more.

Strategist and leader of the global Guest experience at Accorhotels. Ian is responsible for acquisition, advertising, social media, loyalty, CRM, CXM, partnerships, customer analytics, customer care and contact centres.

Ian is also spearheading Leader for the Customer Centric Transformation of the Enterprise across digital, face-to-face and social interactions.

Accomplished senior executive with more than 19 years international experience in the Finance, Retail and IT sectors. Extensive experience in sales, marketing, operations, finance, strategic planning, and human resources with a proven track record in achieving revenue, profit and market growth. A highly motivated and results driven business leader with strong leadership, communication, and organisational excellence.

Over 20 years’ experience in the hospitality industry, Fernando leads NH Hotel Group´s global commercial team and is a member of the Management Committee.

As Chief Commercial Officer his responsibilities include sales, pricing, commercial strategy, revenue management, trade marketing, distribution, B2B Digital Sales, business development and groups / transient Worldwide Central Reservation Offices, including customer care.

In 2018, was awarded as Europe’s Top 20 Extraordinary minds and contributors to the industry of Commercial & Revenue Optimization Leaders. He is an expert on RM, Commercial practices and distribution with experience in urban and resorts areas by leading multicultural teams.

Michael is a creative sales person with experience in negotiating at a corporate business level. He started his first company at the age of 18. From the age of 24 he worked for 4 years for a large international enterprise and was responsible for a turnover of 35 million euro per year. Thereafter he started / founded the online travel agency Travelservice.

Becky has worked at Google for more than twelve years across a diverse range of leadership positions, working with both multinational listed companies and SMBs both directly and through partnerships across the globe. 

Becky currently runs the UK travel sector, helping travel companies make the most of the web, advising them on digital marketing, data and personalisation strategies.

Becky is passionate about women's leadership development, mentoring women internally and externally as part of the Cersea mentoring program. She has a BA in Biological Sciences from the University of Oxford and is a keen triathlete and open water swimmer.

Ariane Gorin is the President of Expedia Partner Solutions, the B2B distribution division of Expedia Group which powers thousands of partners around the world with it’s APIs, online templates and agent tools.  Gorin previously served as Senior Vice President and General Manager of the Expedia Affiliate Network.  Through her team’s investments in emerging geographies and in technology, EAN was one of Expedia Group’s fastest growing brands.

Prior to Expedia, Gorin spent 10 years at Microsoft in various sales, distribution and marketing roles.  Previously she was a consultant with the Boston Consulting Group, both in San Francisco and in Paris.

Gorin received an MBA from the Kellogg Graduate School of Management and a BA in economics from the University of California at Berkeley.  She currently serves on the board of directors of the Adecco Group, and is on the advisory council of the Royal Philharmonic Orchestra in London.

David Ferreira is the co-founder and CEO of Nightly.travel. Before joining the company David was at Expedia, where he worked at the Expedia Affiliate Network and gained insight into the supply side of online travel agencies that sell hotels. Prior to that, he held various global and regional commercial roles at Diageo, including scaling the growth of the world’s first luxury rum: Zacapa Rum. He is also an ex-strategy consultant and has an MBA from the Wharton School of Business.